Hello Thank you for your feedback. Within our validation process we ask our customers to clarify their information to ensure we offer the best product with the best insurer and price. The premium can sometimes change between the quote and purchase stage, but this usually only happens when risk or personal details are found to be different. Our agents are trained to fully explain any differences to the customer before they purchase. Regards Samantha Quote A
“When I contacted the number on the insurance quote given to me by compare the market It was not made clear to me that I would not be talking to you but would be talking to a 3rd party, who have caused me no end of trouble and apparently cost me £200. By the time I found this out I was already in the agreement and would have be charged to come out of it.
I also find their emails to be extremely rude in which they threaten me with cancellation even on their first email they had sent me to say that some of my documents were outstanding. I had send some of them through but become confused about some of the details. I think this is a awful way to treat someone who is a paying customer and this entire process has been very stressful.
I have made a complaint to them personally and expect to hear back from them soon.”
Hello Hannah. Thank you for your feedback it is important to us. I have referred your comments to our complaints department. They have advised they are at present looking into your concerns and will contact you direct. Regards Samantha Quote A
Hello. We are aware of an isolated error in our automated systems on Friday 2nd September, which sent review request emails, not only to new customers (as intended) but also to a number of historic customers who have held policies with us in the past. I am very sorry for any inconvenience caused.
Regards Samantha Quote A.
