Hello Thank you for your feedback. Within our validation process we ask our customers to clarify their information to ensure we offer the best product with the best insurer and price. The premium can sometimes change between the quote and purchase stage, but this usually only happens when risk or personal details are found to be different. Our agents are trained to fully explain any differences to the customer before they purchase. Regards Samantha Quote A
“first initial price that was quoted on compare the market was significantly lower than the actual quote given, after a couple of days talking with the advice he managed to lower the quote by £400. Don't just accept first quote. All in all good customer service though!”
Hello Artur. Its Samantha here from Quote A. Thank you for your feedback it is very helpful. I do appreciate that on occasions there does appear to be a little too much paper work and we aim to request as little as possible only asking for what is necessary as required by our insurers.
“When I initially made the call . I did not receive the call back from you:this was very frustrating as I wanted to insure my car immediately. The next day I had to call and arrange this again. I waited in 2 hours and still no call after being told half an hour. Please improve your call handling.”
Hello Stephen
Thank you for your comments these are very helpful in assisting our customer journeys. We do have periods where our phone lines are very busy but our customer expectations are key. Your comments are important to us and have been forwarded to the department manager to look into. Samantha Quote A
“The customer service lady was very helpful managed to get me a better price however once I got my covernote had no further communication for over a week”
Hello Shauna
Thank you for your feedback. We deal with a range of insurance companies and on some occasions within the validation process, initially the insurers will issue a temporary cover note and then finalise the full documentation. I have requested a senior member of our team to contact you to resolve your concerns. Regards Samantha Quote A.
“No end of mythering and trying to sell me things I don't want. If I knew you would myther so much I wouldn't have chosen your company, god help me when it comes time for renewal”
Hello Yu. It's Jonathan here from Quote A. I am really sorry to hear about your experience and will ensure that we trace any emails that you've sent us and respond immediately. Many thanks.
