“One morning, I logged into my investment dashboard and noticed something wasn’t right. A potential security breach. My heart sank. Every second felt like an hour. I’d worked too hard to build this portfolio, and now everything was at risk.
That’s when URF proved why they’re the only name I trust when it comes to cybersecurity. I reached out immediately, and within minutes, I had a dedicated team assessing the situation. No scripted responses. No bouncing around from department to department. Just action.
They identified the breach fast — faster than I expected — and immediately moved to contain and resolve it. But they didn’t stop there. They walked me through every step, explained what happened in plain language, and put multiple layers of protection in place to make sure it never happens again.
Their professionalism, speed, and transparency gave me something no one else could: peace of mind.”
“I didn’t know where to turn until I came across ERF. and I’m genuinely grateful that I did. From the very beginning, their team handled my case with genuine care and professionalism. They took the time to explain every step clearly, kept me informed throughout the entire process, and always made sure I felt supported. While the process took some time, their consistent communication and dedication gave me real peace of mind. I truly appreciate their effort and integrity — I would recommend them without hesitation to anyone in need of reliable support.”
“It started with a small alert — something I almost ignored. But that tiny sign turned out to be a major breach attempt. My accounts, my savings, my identity… all at risk. I was terrified.
That’s when Michael and his team stepped in. The moment I reached out, they moved fast. They isolated the threat, recovered my compromised data, and rebuilt my system’s defenses from the ground up.
Every message, every update was clear and reassuring. Their expertise showed in every detail. In the end, not only did they stop the breach — they turned my entire setup into something I can finally trust again.”
“For months, I was struggling to sort things out on my own, and it became incredibly overwhelming. I wasn’t sleeping well and found myself constantly stressed and anxious. When I came across Alpha Recovery online, I decided to reach out and see if they could help. To my surprise, they replied quickly, which already gave me a sense of relief. What stood out the most was how sincere and attentive they were. They took the time to listen, explain everything in detail, and didn’t rush me or make me feel like a burden. Their patience and support made me feel more confident about the next steps. In the end my Withdrawal process carried out successfully, everything was handled quickly and without complications”
“I deeply value the professionalism, effort, and dedication you’ve brought to this process. Your contributions have truly made an impact, and it’s been a pleasure working with you”
“I originally took a policy out through your company. Initially there was a admin error which placed a cancellation notice to my name on a previous policy I had taken out through another company. This was quickly corrected and I rang to inform you of this. Hoping to reduce my policy cost. As it had significantly risen, so I was told due to the cancellation notice.
When I rang and informed you of the removal of the notice one of your employees contacted the broker to reduce the annual cost. He informed your employee that the cancellation notice had never been highlighted on the policy so therefore no reduction could be made. I am therefore disgusted that my policy is costing me more than £350 more (previous quote £650) for the year than my original quote through your service, with my excess £1500!! I previously payed £150 compulsory on my last policy. Can you please explain why my policy was so much more with no cancellation notice attached to it.
There was also an issue with a claim that was ongoing for an RTC mid 2016. I produced this at the original application on compare the market and got written proof that I was not at fault for the RTC which I e mailed twice to your employees. So this should not have had an affect on the policy either.”
Hello Thomas. Thank you for your feedback it's important to us. I've asked our complaints team to look into your comments and contact you direct. Regards Samantha
“My car insurance lasted ompnly 34 hours, and took a 22 days to refund about £2000, in addition, when I cancelled the policy they charged me £50 administrative fees and 30 for 2 days, they have no protocol as th employee on the phone was very rude and told me if you cancelled today the policy would be cancelled immediately now, and it was 7 pm and we discussed with him until he convinced that the policy should be until midnight because it's already being paid,”
Hello. Thank you for your feedback it's important to us. I have forwarded your comments on to the Manager who will investigate your concerns. Regards Samantha
Hello Michael. Thank you for your feedback it's important to us. I have highlighted your comments to the department Manager. I trust you've now been contacted and the issue with your documents has been resolved. Regards Samantha Quote A
“Shocking company. Would never use them again. They firstly put the wrong date. Then the documents were not posted despite 2 further requests. I was told on my 3rd phone call 11 days after paying for the policy that there was a £10 charge for documents. Why wasn't I told that before???
Still had no documentation, they said it was emailed 2 days ago!
I am so disgusted that I want to cancel (within the 14 day cooling off period) But they say it will cost over £100! All for nothing. Shocking!!”
Hello Dennis. Thank you for your feedback it's important to us. I've highlighted your comments to our complaints team. They've advised me you've been contacted direct and your issue has now been resolved. Regards Samantha Quote A
Hello Ion. Thank you for your feedback its important to us. I have highlighted your comments to the department manager. I trust you have now been contacted and your issue has been resolved. Regards Samantha Quote A
