“I originally took a policy out through your company. Initially there was a admin error which placed a cancellation notice to my name on a previous policy I had taken out through another company. This was quickly corrected and I rang to inform you of this. Hoping to reduce my policy cost. As it had significantly risen, so I was told due to the cancellation notice.
When I rang and informed you of the removal of the notice one of your employees contacted the broker to reduce the annual cost. He informed your employee that the cancellation notice had never been highlighted on the policy so therefore no reduction could be made. I am therefore disgusted that my policy is costing me more than £350 more (previous quote £650) for the year than my original quote through your service, with my excess £1500!! I previously payed £150 compulsory on my last policy. Can you please explain why my policy was so much more with no cancellation notice attached to it.
There was also an issue with a claim that was ongoing for an RTC mid 2016. I produced this at the original application on compare the market and got written proof that I was not at fault for the RTC which I e mailed twice to your employees. So this should not have had an affect on the policy either.”
Hello Thomas. Thank you for your feedback it's important to us. I've asked our complaints team to look into your comments and contact you direct. Regards Samantha
“My car insurance lasted ompnly 34 hours, and took a 22 days to refund about £2000, in addition, when I cancelled the policy they charged me £50 administrative fees and 30 for 2 days, they have no protocol as th employee on the phone was very rude and told me if you cancelled today the policy would be cancelled immediately now, and it was 7 pm and we discussed with him until he convinced that the policy should be until midnight because it's already being paid,”
Hello. Thank you for your feedback it's important to us. I have forwarded your comments on to the Manager who will investigate your concerns. Regards Samantha
Hello Michael. Thank you for your feedback it's important to us. I have highlighted your comments to the department Manager. I trust you've now been contacted and the issue with your documents has been resolved. Regards Samantha Quote A
“Shocking company. Would never use them again. They firstly put the wrong date. Then the documents were not posted despite 2 further requests. I was told on my 3rd phone call 11 days after paying for the policy that there was a £10 charge for documents. Why wasn't I told that before???
Still had no documentation, they said it was emailed 2 days ago!
I am so disgusted that I want to cancel (within the 14 day cooling off period) But they say it will cost over £100! All for nothing. Shocking!!”
Hello Dennis. Thank you for your feedback it's important to us. I've highlighted your comments to our complaints team. They've advised me you've been contacted direct and your issue has now been resolved. Regards Samantha Quote A
Hello Ion. Thank you for your feedback its important to us. I have highlighted your comments to the department manager. I trust you have now been contacted and your issue has been resolved. Regards Samantha Quote A
“When I contacted the number on the insurance quote given to me by compare the market It was not made clear to me that I would not be talking to you but would be talking to a 3rd party, who have caused me no end of trouble and apparently cost me £200. By the time I found this out I was already in the agreement and would have be charged to come out of it.
I also find their emails to be extremely rude in which they threaten me with cancellation even on their first email they had sent me to say that some of my documents were outstanding. I had send some of them through but become confused about some of the details. I think this is a awful way to treat someone who is a paying customer and this entire process has been very stressful.
I have made a complaint to them personally and expect to hear back from them soon.”
Hello Hannah. Thank you for your feedback it is important to us. I have referred your comments to our complaints department. They have advised they are at present looking into your concerns and will contact you direct. Regards Samantha Quote A
Hello. We are aware of an isolated error in our automated systems on Friday 2nd September, which sent review request emails, not only to new customers (as intended) but also to a number of historic customers who have held policies with us in the past. I am very sorry for any inconvenience caused.
Regards Samantha Quote A.
Hello Charlie, it's Jonathan from QuoteA. I am checking on the status of your documents but they're usually sent by email right after the sale has been concluded. In the interim, it may be an idea to check your email 'spam' folder just in case. Many thanks.
“The information received was not clear and the sales reps speed through as though they not got time for you. Also keep you waiting for hours at a time Therefore I cancelled my policy”
Hello Helen. Thank you for your feed back. It is important to us. I have forwarded your comments to one of our Senior Team who will investigate your concerns. Samantha Quote A
“Hi yes I have first time insurance with you guys but I did not have good expernce with you becouse I have phone you like 10 time and I ask about my policy docomints you did not send me my home address each time I phone and I ask but Alwayse you say its on that way but still I did not ricved”
Hello Falak. Thank you for your feedback it is important to us. I have asked one of our senior managers to contact you to assist with your documents. Regards Samantha Quote A.
