“When I initially made the call . I did not receive the call back from you:this was very frustrating as I wanted to insure my car immediately. The next day I had to call and arrange this again. I waited in 2 hours and still no call after being told half an hour. Please improve your call handling.”
Hello Stephen
Thank you for your comments these are very helpful in assisting our customer journeys. We do have periods where our phone lines are very busy but our customer expectations are key. Your comments are important to us and have been forwarded to the department manager to look into. Samantha Quote A
“The customer service lady was very helpful managed to get me a better price however once I got my covernote had no further communication for over a week”
Hello Shauna
Thank you for your feedback. We deal with a range of insurance companies and on some occasions within the validation process, initially the insurers will issue a temporary cover note and then finalise the full documentation. I have requested a senior member of our team to contact you to resolve your concerns. Regards Samantha Quote A.
“Spoke to a customer service representative after they they took a £1700 premium from my account, which included a £250 commission, and was one day after the 14 day contractual cooling off period, and he was condescending, un-helpful, did not listen or cared, spoke over me and quite frankly behaved like I needed him.”
“First of all, I have been contacting the firm in regards to an insurance quote, the first two times person dealing with my case has dismissed me both times, telling me that i would be contacted within an hour, but never got a call back.
Secondly, the amount i have spent on hold while dealing with my quote was very long and irritating.
Thirdly, when i have received my welcome pack online, it had misleading information about my payment scheme, even though my payment has been completed all in one total payment while on the phone with an operator.
I believe all of the above are very unprofessional and unacceptable, as your customers are spending for your profit.”
Hello Matthew Thank you for your feedback it is important to us. I have asked one of our senior members of our team to look into your policy and come back to you. Samantha Quote A
“A man names Enzo reference 807393 sorted my policy out and was the most helpful person I've ever had to deal with over the phone. Give that man a pay rise.”
“I would have given Normal to Good as the staff were very polite.
However after 8 days still waiting for the documents to be despatched.
Did call but lengthy wait times be warned.
Don't have a properly working system like the other online companies.”
