Great service on the phone when I called to purchase car insurance with yourselves. However I never received my documents through the post and was told I need to return sed documents to ensure my policy wasn't cancelled. When I phoned they said they were sent the day before I called which is still a week after I paid my deposit. I still have not received my documents through the post but did by email. Although I can send photos using my smart phone of certain documents, I still have to print the consumer credit notice myself to take a photo and then send back to you. Which is very inconvenient as I do not have access to a printer at home. I believe it is being done on purpose so that you get extra money out of me which I cant afford. I will be very disappointed if I have to pay a higher premium due to a mistake made by your company themselves.