The negative reviews say it all. My friend made a purchase but never received it. I am not sure if they have even got their money back. You won’t be able to speak to anyone. It is a faceless company. They only wished they read the reviews before making a purchase. They say it bit like putting a burglar alarm in after being robbed! READ THE one-star reviews Also read ransom spares - Google Search reviews Here are some numbers used by Ransoms, but none of them will get you to a staff member. 0844 9800 717 as shown on their warehouse – NOT IN USE 0333 300 1293 automated recording 01935 411247 rings, no answer as inbound is not available outbound only Via Cylex listing 020 8203 5765 rings, then hangs up! 0844 499 9111 – forwarding (UK national number) get an answerphone during normal working hours