RansomSpares Reviews

Name: RansomSpares
Rating: 3.15

3.2 Rating 68 Reviews

53 %

of reviewers recommend RansomSpares

Company Reviews

Questions

Metrics

3.2

Based on 68 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered oven element Thursday today is Sunday. Dinner cooked perfect. Video showing how to fit the part brilliant. No problems for this 89 year old Evri got delivery spot on.”

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Posted 2 months ago

“Don't touch them inbred scammers”

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Posted 2 months ago

“Give them 0 if I could.A company that takes your money and allows you to order a part that is clearly not in stock.2 weeks later delivery date comes and they change the date.Few days past date changed again.Obvious cannot be bothered ordering from their suppliers.Wasted my time,demanded refund.”

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Posted 5 months ago

“Don’t know use this website because I’ve just been scammed out of £35 and had to open a fraud case with my bank.”

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Posted 6 months ago

“I sent a question via their web site concerning a part. One week later they still have not replied despite an e-mail chaser. Tried using their 'Chat' system and got no answer just like their telephone lines. What a shower !!!!”

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Posted 8 months ago

“Terrible customer service - has no phone number anywhere on website, sent out the completely wrong part and asking a million questions to try and avoid replacing it - stolen my money and are very misleading. AVOID THIS COMPANY.”

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Posted 8 months ago

“The negative reviews say it all. My friend made a purchase but never received it. I am not sure if they have even got their money back. You won’t be able to speak to anyone. It is a faceless company. They only wished they read the reviews before making a purchase. They say it bit like putting a burglar alarm in after being robbed! READ THE one-star reviews Also read ransom spares - Google Search reviews Here are some numbers used by Ransoms, but none of them will get you to a staff member. 0844 9800 717 as shown on their warehouse – NOT IN USE 0333 300 1293 automated recording 01935 411247 rings, no answer as inbound is not available outbound only Via Cylex listing 020 8203 5765 rings, then hangs up! 0844 499 9111 – forwarding (UK national number) get an answerphone during normal working hours”

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Posted 8 months ago

“Ordered critical repair part and it arrived the next morning. Fitted and worked perfect. Great service.”

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Posted 10 months ago

“Received my freezer seal yesterday, didn't send a tracking no. I was out for the day so it was left on the door step, didn't arrive by Evri, but by Royal Mail. I took it out of its box, flimsy thing, also instructions how to fix in all languages but English!! So it's going back and I need a refund awaiting instructions. They don't answer the phone, nothing but hassle.”

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Posted 10 months ago

“From ordering the new freezer drawer to receiving it the very next day ,brilliant . Excellent price . Great comms letting me know the delivery was on its way . Thank you Ransom Spares”

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Posted 10 months ago

“A terrible company. Ordered a Hoover part on 9th December, ( now 25th Jan 2024) it still has not arrived. I have tried to contact them, no one answers the phones. The only info I had was that “ I would get an email” when my item was being sent out. You cannot speak to anyone and no method of contacting anyone in the company. I am going to my bank to have the money returned from their account.”

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Posted 10 months ago

“@still waiting for my cooker gasket,ordered on 22/12/23 sent email a week ago said they would look into it tried phoning them back 3 times no answer . I would not have dealt”

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Posted 11 months ago

“Do not use this company. All looks fine until they have your money. Can’t return parts that don’t fit or are broken. Returns website/ process just doesn’t work and their phone number, when you can find it just rings out and then cuts off. AVOID”

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Posted 11 months ago

“I ordered an item on 31st December and paid next day delivery. It’s the 2nd of January and I still don’t have the item. So I need my postage money back”

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Posted 11 months ago

“Fast delivery and good price for freezer seal”

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Posted 1 year ago

“I WOULD NOT DEAL WITH RANSOME SPARES EVER AGAIN I ordered some cooker spares on line, which were in stock. I hadn't received an email after 5 days that the parts had been despatched ( they promise an e-mail after 2 days) Tried to contact one of the 3 phone numbers given on their web site 1 is never seems to be answered other 2 tell you to go on line. When you go online there is no e-mail address that gets you to Ransomes. You have to give all your details to another communications company who hopefully pass on your problem. In my case the part that was in stock on line, but apparently never was in stock. So some third party deals in a fashion with customer complaints. There appears to be NO contact available with Ransomes. So they are not able to rectify their own problems it seems. Poor customer care I WOULD NOT DEAL WITH THEM AGAIN”

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Posted 1 year ago

“Very bad service, avoid them. My parts still haven't arrived in a week. Customer service to busy working from home and on the beach maybe to reply to you.”

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Posted 1 year ago

“Had to chase my freezer parts after two weeks only to be told not available for another 5 weeks. Rubbish service, don’t use them.”

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Posted 1 year ago

“orderd on 3/12/2022 stll not hear you will not get any body on the phone this a bogis site do not give them cash william turnbull”

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Posted 2 years ago

“Absolutely delighted with the spare and efficuant service from Tansom Spares for our Cooker Hood PCB switch module. Replacement fitted and normal service has been resumed.”

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Posted 2 years ago

RansomSpares is rated 3.2 based on 68 reviews