Communication was good until the payment/order was placed then received no communication at all. I had to do all the chasing. The desks I purchased were part dismantled so arrived part assembled in bits, with no protection in terms of packaging, just carried in by the driver in bits. The white furniture (two desks purchased) were filthy, covered in soot, took repeated attempts to clean and only then were they presentable. There are marks that will not clean but luckily they are not visible with the desk layout that I have used. The cleaned desks now look pretty good but if I had known how they would arrive I probably would not have ordered them from this supplier.