We hired through 'Rated People' Lee of 'William Witney, Proserve Building Solutions' to replace the old guttering of the house. The work was completed to what we thought was a good standard and therefore the bill was settled in full. However, a few months later we began to have repeated problems with the guttering. We contacted Lee and he said he would attend the following week to repair the problem, but on the date agreed, he did not show up. This occurred two more times, where a member of the household had had to stay in for the whole day on the date agreed and Lee did not show up without as much as a phone call to inform us. Since then, we have tried contacting Lee on a weekly basis, asking him to honour the guarantee he provided and carry out the necessary repairs, but to no avail. This is going on for three months !!! As Lee has completely cut of communication with us we hired an other tradesperson, which informed us that the problems occurred because Lee had not replaced three sections of the old guttering. We are very disappointed with Lee of William Witney, Proserve Building Solutions, as we will have to pay again for the same job !!! Kiki from Finchley