Submitted a large animation project to render with Rebus and the process was error strewn from start to finish. I submitted a test run a month beforehand to solve any potential issues and spent a couple of days troubleshooting to find solutions. Once this had been resolved I submitted the actual job and the same errors came up. The support staff were helpful but again two further days of trouble shooting ensued as they could not remember the solution to the error. Second time round they could not rectify the error so I signed up with GarageFarm and the project uploaded within the hour and had already processed 75 frames with no errors, before I had even got a reply from Rebus. Rebus refused to refund the money for the tests, even though they failed to render the project due to a fault at their end in the upload process.
3 years ago
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