Bought the chair online with ease, but the shipping company they used was nightmare! Did not get a call from the shipper for the longest time. So, I e-mailed Recovery for Athletes for the shipper's number numerous times and for some reason they would never give it to me. Then I get a call from the shipper, the date it set, and then at the last minute they cancelled. Next, the new date is set and the shipper/mover won't help with taking a piece of the chair. Recovery for Athletes, "They should have, you have white glove service." Next, I request a Saturday delivery and then another, almost 2 weeks goes by with me on top of it, again asking for the sipper's number from Recovery for Athletes, and crickets. Then, I see it is on the text from the shipper. I push hard to get the date set, I do. Not trusting the "White Glove" service, I hire a certified technician to disassemble the chair in stages so it can fit through my narrow doorway. My window, 8am to 12pm Saturday but since I am the only Saturday delivery, I request 10am. 11:45am, shipper, "My guy didn't show up." What! I lose it and hang up. I have to pay the technician on my side $165 for the hour regardless. I e-mail Recovery the same day, 6/25/22 to cancel the transaction and refund me. I get a "let me look into what happened" stall e-mail a few days later. I respond, "Just refund me." Two days later, another stall e-mail. Now, just crickets. So, I did a chargeback. The Saturday delivery was apparently an extra $650. Recovery offered to split it, so I did. IF there was any chance of them doing what they were supposed to in this situation, wouldn't they have at least refunded that $325 plus the $170 extra for the "White Glover" service? I run a business and to avoid bad reviews like this I handle these situations immediately because I know I might have a customer that will do a chargeback or a bad review or both. And even warned them earlier in the day, let's resolve this so I do not have to do a chargeback on you and crickets.