I highly recommend this company. I ordered the Viking 2 Plus water rower from Recovery for Athletes website because I am going stir crazy during my state's Shelter in Place Order. I received box 1 of 2 from FedEX but did not receive the second box. I contacted Recovery for Athletes and, Jared, one of the owners, helped with my issue. While he was helping me, FedEX delivered box 2 of 2. Apparently there have been issues with FedEX due to all the deliveries during COVID-19. My water rower is great. Just for Athletes's website is excellent and easy to use. And when I needed customer service, I got one of the owners rather than some call center. Thanks, guys!