The item I ordered was for a birthday present. I only asked for an e voucher I didn’t even ask for you to post anything to me and the e voucher hasn’t been received meaning it can’t even be passed on to who the present was for. It’s ruined the whole experience for me because I cannot pass the present on in a timely manner. I am very disappointed with the service and given the item was nearly £200 I would have expected you to be able to send the e voucher to me. I have also contacted you twice since the order to try and prompt the e voucher being sent to me and this still hasn’t been sent. Realistically I think given the fact that Red Letter days has messed up on this occasion I think they should be doing something to put this right