Name: Red Letter Days
Address: 77 Muswell HillMuswell Hill, London
Rating: 4.06

“The customer service is appalling. Like others on here I would award less than 1 star if i could. I tried to book my spa experience 2 months ago, Site said "sorry, can't connect to spa diary at the moment - try again later" tried several times over a week and same message. A direct call to the spa established that they had parted company with Red Letter Days a year preciously! Raised the issue with customer services and have had nothing but a few less-than-useless responses and delaying tactics. I can't even change the booking on line to another option - it just goes no-where. It seems to me they just hope you will give up and go away. Do not use this company. If anything goes wrong you will be ignored by customer services and you will lose your sanity in the process. Truly awful”

Helpful Report

Posted 1 week ago

“My voucher was a complete rip off £109.99 when to book same through restaurant direct is £19.95 absolute disgrace”

Helpful Report

Posted 1 month ago

“Only 1 star as it does not seem possible to give a LOWER rating!!! Received a voucher for £40. The dedicated gift just was not available. Tried several times to use the voucher and looked for similar alternatives but was sent in a ‘round Robin’ leading nowhere at all. I have found it IMPOSSIBLE to claim or use the voucher. The telephone number is defunct and the email just as useless. No one there to assist or be accountable. It is a shockingly bad organisation. Is this just a ‘legal scam’???? I would recommend using trusted organisations for gifts that actually exist such as M&S. Going to report my experience to Which? Consumer services.”

Helpful Report

Posted 1 month ago

“Only 1 star as it does not seem possible to give a LOWER rating!!! Received a voucher for £40. The dedicated gift just was not available. Tried several times to use the voucher and looked for similar alternatives but was sent in a ‘round Robin’ leading nowhere at all. I have found it IMPOSSIBLE to claim or use the voucher. The telephone number is defunct and the email just as useless. No one there to assist or be accountable. It is a shockingly bad organisation. Is this just a ‘legal scam’???? I would recommend using trusted organisations for gifts that actually exist such as M&S. Going to report my experience to Which? Consumer services.”

Helpful Report

Posted 1 month ago

“Terrible. No phone support. things you've booked turn out not be available. dreadful. I'd never buy from them again”

Helpful Report

Posted 1 month ago

“They are an absolute nightmare company Total disgrace Avoid buying anything from them I cannot even log in to the experience paid for and other people have tried on various different devices They just send you unhelpful emails and tell you this is included then suddenly it’s not ! If I could rate zero stars that’s still to many”

Helpful Report

Posted 2 months ago

“They are an absolute nightmare company Total disgrace Avoid buying anything from them I cannot even log in to the experience paid for and other people have tried on various different devices They just send you unhelpful emails and tell you this is included then suddenly it’s not ! If I could rate zero stars that’s still to many”

Helpful Report

Posted 2 months ago

“They are an absolute nightmare company Total disgrace Avoid buying anything from them I cannot even log in to the experience paid for and other people have tried on various different devices They just send you unhelpful emails and tell you this is included then suddenly it’s not ! If I could rate zero stars that’s still to many”

Helpful Report

Posted 2 months ago

“I was gifted a voucher for a Birthday present and was initially delighted with the present. I chose to buy 2 tickets for the ABBA Voyage show in London. I expected to make up the difference in ticket price as the chosen seats were more expensive - no problem. What I didn't expect was to pay an extra £50 on top (compared with buying the same tickets directly from the venue. I complained at length to RLD and initially got a promising response with a view to reimbursement, however all went quiet, until just before Christmas, and then I got an email stating their policy and there would be no money back. (I suspect this response was AI generated) I think from a gifting point of view this service is a good idea, but redemption of vouchers isn't straight forward and not value for money. I feel that I've been scammed which is bad because this has left a bitter taste about something we should be going to enjoy but unfortunately the forthcoming concert experience will have this unpleasant feeling associated with it. I do not recommend this service for anything - better to go direct to suppliers or shop carefully for direct offers. This has been a very disappointing experience.”

Helpful Report

Posted 2 months ago

“Don't get the email voucher. Mine would not download and I could not get any help. They just kept resending an email that I could not use. The only phone number is a premium rate number - unacceptable in this day and age They say it will be a 5 min wait to talk to a customer advisor but I tried several times and after nearly an hour gave up waiting.”

Helpful Report

Posted 3 months ago

“One star as there was no option for zero stars. We are extremely disappointed with red letter days. As the other disappointed customer below expressed, we are finding customer service extremely unhelpful. A failed transaction on their side has now led to them disputing the value of the voucher provided by the bank and are now trying to offer only half the value of the voucher. The prices of the hotels are cheaper directly than even using red letter days. The more I look into them the more I find threads saying to 'avoid them, they're a scam'. That is now sadly my experience too, despite being a loyal red letter days customer over the years. I'm extremely disappointed at how unhelpful customer services have been and this has now meant I have no birthday weekend away as a result. We will never use them again if this doesn't get resolved. Similar to the email below I feel passionately about spreading the word, unless my issue is resolved, to avoid others having the same negative experience. The fact the whole transaction went through our end and they are backtracking is an unacceptable way to treat loyal customers.”

Helpful Report

Posted 4 months ago

“Subject: Complaint Regarding Expired Voucher and Customer Service Experience Dear Red Letter Days, I am writing to express my extreme dissatisfaction with a voucher I purchased last Christmas for a hotel stay for my wife and myself. We have stayed at this particular hotel several times over the past ten years. I chose to purchase the voucher through Red Letter Days, as the presentation box was more appealing than simply gifting a hotel receiptin a Christmas card. I was unaware that the voucher had an expiration date. Upon attempting to redeem the voucher, I discovered it had expired. I subsequently found the same deal available, albeit at a slightly higher price, and was willing to pay the additional £40.00. However, I was informed that this was not possible, despite Red Letter Days already holding my initial payment. Customer service has advised that there is nothing they can do to resolve this issue. I find this unacceptable. Furthermore, I have discovered that contacting the hotels directly often results in a cheaper rate than that offered through Red Letter Days. My research indicates that this is due to the fees charged by Red Letter Days. I have also found numerous similar complaints on other websites and negative experiences shared on Twitter. Save your money and avoid at all costs. I lll be sharing my experience on other platforms to ensure this doent happen to other people!”

Helpful Report

Posted 4 months ago

“The hotel was clean and staff very helpful. I could not fault the accomodation. It was the kind of place a business person would stay rather than for a holiday. Red letter days had advertised a two night stay in Edingburgh in a 4 to 5 star hotel but when i went to the website there nothing available to fit this description. They denied that what they had sold me was misleading but it was. In reality all i could book in Edingburgh was a cheap B nB or a hostel. I ended staying in a different city because it was cheaper. I felt cheated and even when I complained anout their misleading advert and told that they were not helpful they did nothing. Red Letter days are fine for afternoon tea vouchers but go to a proper website iy you want accomodation.”

Helpful Report

Posted 4 months ago

“Customer service is abysmal. No phone number means everything must be done through their Live Chat, after dealing with a useless AI powered assistant. This service is terrible, conversations being left unresolved after waiting for an hour (after being told the estimated wait was 11 minutes). We want to move the date of our hotel booking by one day, due to a work conflict. Despite the fact that the hotel are willing to accommodate the change, Red Letter Days are refusing to move the booking. All email communications from them acknowledge that this must be "incredibly disappointing" so they clearly realise that there is an issue here, but they obtusely refuse to make any effort to avoid disappointment.”

Helpful Report

Posted 4 months ago

“I have had a nightmare trying to use a voucher given by friends. Despite having a voucher and PIN number I was unable to book online. Eventually found a chat line and emailed full details to them. They now say they are unable to find details and suggest I contact Amazon who friend bought voucher through.”

Helpful Report

Posted 4 months ago

“I booked a trip to the Blue Anchor in Hammersmith through the Red Letter Voucher and having seen they were an option on the website. This is my booking: 2 people on Sunday 19 October 1:00pm to 3:00pm, Booking reference: DMN-16912182196 & Booking type: Lunch. This i then changed to today: The changes to your booking at The Blue Anchor, Hammersmith are confirmed, 3 people on Saturday 25 October at 1pm to 3pm, Booking confirmed, Booking reference: DMN-16912182196, Booking type: Lunch. Today i turned up at the Blue Anchor to have my lunch (and pay via the voucher: Voucher expiry 15 Dec 2025). This i was then told couldnt happen. Firstly they didn't have my booking so didnt have the ability to input the voucher (they actually said they didnt work with Red Letter Days so dont know about that voucher). For this reason, we couldnt use the voucher so had to pay in cash (worth noting that we didnt go any higher as didnt plan on spending anything and have just had a baby so we are trying not to spend much). I am now asking for a cash refund for us being out of pocket (we wouldnt have gone if we didnt think it was paid for). This i believe is only fair in the circumastances. I was offered another experience which i think is inappropriate considering i have just been forced to pay for it! if this is not done i will report this to the police as fraud (which it effectively is for you stealing). I also spent over an 1.5hr on the Red Letter Days customer service hotline which is a joke in itself and derserves a complimentary pay out in its own right.”

Helpful Report

Posted 5 months ago

“Got given a gift of a shark diving experience, that was subsequently shut down before I could use the gift. My partner says she used a discount code. Redletterdays gave me a voucher that was worth what she paid for the gift. BUT - and here is the out of order bit - you CANNOT use any discount code with a voucher!!! So, if I wanted to (I know I can't) buy that same experience, I would have to pay EXTRA compared with what she did. Outrageous. As with a lot of company's you get to see how good they are when things go wrong. FYI Redletterdays is also Buyagift”

Helpful Report

Posted 6 months ago

“I have an order confirmation having paid £29.99 to upgrade a booking due to the original booking now being not availabe. when I try to confirm I nam told that the booking is not showing. Less than happy with this. I feel SCAMMED out of £29.99.”

Helpful Report

Posted 7 months ago

“Trying to book anything locally is a nightmare.originally, we had an overnight country escape with dinner for two. When we came to book, there were two places to choose from. Both self catering Ona holiday camp 🤷‍♀️. Queried it with RLD, paid a £20 extension and told the voucher could be used towards anything. Everything we’ve looked at is too far to travel and at least an extra £50 to pay. Waste of money. Bought as a gift with all good intentions 😔”

Helpful Report

Posted 7 months ago

“Afternoon tea at the Croft tea room St Mary Cray Orpington ish. yesterday.Stale bread sandwiches, small portions of jam and cream with hard, old scones. No cutlery or serviettes given. No choice of cakes only given a rubbish selection on a plate for my partner! Given as a gift so not at all a lovely experience. Never again.”

Helpful Report

Posted 8 months ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Red Letter Days Reviews

About Red Letter Days:

Phone:

Email:

Location: