Red Letter Days Reviews

Name: Red Letter Days
Address: 77 Muswell HillMuswell Hill, London
Rating: 4.08

4.1 Rating 2,094 Reviews

78 %

of reviewers recommend Red Letter Days

4.1

Based on 2,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Red Letter Days:

After trading for over 20 years Red Letter Days is the UK's leading gift experience company. They offer a huge range of sensational gifts for any occasion; from thrill-a-minute adventures to pampering indulgences.

Red Letter Days continually update their?

Visit Website

Phone:

0845 640 8000

Email:

customeraction@redletterdays.co.uk

Location:

77 Muswell HillMuswell Hill
London
N10 3PJ

Write Your review

Tell us how Red Letter Days made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Red Letter Days 1 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have an order confirmation having paid £29.99 to upgrade a booking due to the original booking now being not availabe. when I try to confirm I nam told that the booking is not showing. Less than happy with this. I feel SCAMMED out of £29.99.”

Helpful Report

Posted 2 days ago

“Trying to book anything locally is a nightmare.originally, we had an overnight country escape with dinner for two. When we came to book, there were two places to choose from. Both self catering Ona holiday camp 🤷‍♀️. Queried it with RLD, paid a £20 extension and told the voucher could be used towards anything. Everything we’ve looked at is too far to travel and at least an extra £50 to pay. Waste of money. Bought as a gift with all good intentions 😔”

Helpful Report

Posted 2 weeks ago

“Afternoon tea at the Croft tea room St Mary Cray Orpington ish. yesterday.Stale bread sandwiches, small portions of jam and cream with hard, old scones. No cutlery or serviettes given. No choice of cakes only given a rubbish selection on a plate for my partner! Given as a gift so not at all a lovely experience. Never again.”

Helpful Report

Posted 1 month ago

“Rubbish do not use The voucher I was given was worth £74.99 when I tried to use it I had to pay an additional £26.99 Then there was no availability for the experience I wanted anywhere even though I spoke to the variuos sites and they said there was plenty of availability. On contacting Red Letter days which you can only do by chat. I was told my original voucher is only worth £59.99 even though the receipt shows £74.99 and as it has been over 30 days they will not give me a refund only a voucher that is now £15 less than it was originally worth and I have 5 months to use it. Terrible customer service, useless gift if you cannot book the experience you want and then the voucher reduces in value.”

Helpful Report

Posted 3 months ago

“We had several attempts to redeem a voucher,2 sessions of on line chat, only to be told in the end to telephone the venue we wanted and book our afternoon tea. The tea was a horrible experience, we were the only people there, 3 measly sandwich fingers and a several bits of shop bought dry cake. Tea served in mugs on a streaky topped worn out table in a conservatory that the staff could not open the doors to. Very disappointing and the whole venue looks very tired and worn inside and out, Such a shame as it is a beautiful location. The Lion Quays seemed to have its day and it was not a red letter one.”

Helpful Report

Posted 3 months ago

“Give them a wide berth. £200 hotel voucher got me 2 nights in a Premier Inn in Southport. If I'd booked a flexible booking direct it was £138. When I queried the price they said they would give me the difference as a voucher if they could match the booking on Booking.com or Expedia. I asked if we could include breakfast with the remaining money and they said no. They said they don't book direct with the hotels so who did they book through?? Total scam merchants”

Helpful Report

Posted 4 months ago

“Everything. This company is uncontactable. I have booked and paid for an an extension to our voucher. Red Letter Days said they would send an email to confirm the extension. This has not happened, and it is not possible to alert Red Letter days that this has not happened, because there is no way I can contact customer services as this option does not exist on the Red Letter Days website, apart from a Chatbot that is unable to respond at all to anything apart from an algorithm.”

Helpful Report

Posted 4 months ago

“Can't log in. Have £34 credit which I can't redeem.Started an online course but haven't finished it and can no longer get on to the site. Everything about the website makes it difficult. Customer service is useless. Only AI generated responses which don't address the question. Tried to ring and number not recognised. Has company gone into administration?”

Helpful Report

Posted 4 months ago

“Another day another bad review unfortunately still waiting for someone at red letter days to help with my £90 missing cashback claim on Nearly £400 purchase have emailed and phoned to no avail had to put in claim with cashback site mmm DO NOT BUY as do not honour there deals and offers”

Helpful Report

Posted 7 months ago

“They are an utter con, every trick in the book to make you want to give up”

Helpful Report

Posted 7 months ago

“Avoid at all costs! Their customer services is practically non existent. No telephone number, minimal unhelpful responses in chat bot and no response to several emails in 3 weeks. Writing a poor review on a public forum tends to get a public response but they don’t bother to reply to customers communicating with them directly. Extremely frustrating and disappointing!”

Helpful Report

Posted 8 months ago

“I was looking forward to spending my birthday gift, even invited my sister to enjoy afternoon tea with me. The whole experience is so frustrating. I cannot book afternoon tea within a 10 mile radius of where I want to go. Such a waste of time, money and effort. Many of the venues I found online didn't even work with Red letter days anymore. What a disappointment. I have spent about 2 hours on it just to find a location, I would say absolutely impossible and there is no refund available. Just about says it all.”

Helpful Report

Posted 8 months ago

“I have paid an extra £15 by booking with red letter days than if I had just paid the museum directly. I thought Red Letter Days were supposed to be cheaper ?.”

Helpful Report

Posted 10 months ago

“Avoid. The customer services telephone number is no longer in service. So if you need any help you wont get any! Nobody answers the Live Chat either!!!”

Helpful Report

Posted 11 months ago

“Asking us for an additional £100 for a mid week hotel stay? On booking.com it’s £120 out voucher is £130! Absolute scam, not to mention the website is extremely difficult to use. Terrible experience and a complete rip off! Don’t bother”

Helpful Report

Posted 1 year ago

“I paid to upgrade, then when i tried booking it told me I had to pay another £20, after sending an email they asked for my details ans said they would book it for me, which i did, then they told me some BS and said i would have to book and pay it. the rooms are now booked so i cant use it and it will not give me the option to extend. will not use again ever.”

Helpful Report

Posted 1 year ago

“Utterly awful, terrible website, hotels not available despite saying they are and customer services live chat only and utterly woeful”

Helpful Report

Posted 1 year ago

“I have been waiting on thier chat line for 40 minutes with no real responce! I have tried to use mu voucher over the last two years without success! Nobody wants to take a booking using it. I have already had to pay £20 to extend it. They wont let me extend it again so I have lost £183.00.”

Helpful Report

Posted 1 year ago

“absolute scam I paid £110 for a day riding a horse. After paying there was no details of who I was to book with which stabled or when. I was just sent round and round in circles with no way or arranging a ride”

Helpful Report

Posted 1 year ago

“What an absolute shambles of a company. Received a RLD £150 voucher as a present, thought it would be nice to use as a 2 night stay so chose this option, received another voucher which is really just a piece of paper. Picked a hotel which was an additional £142 but thought best check with them that they recognised RLD. The owner had never heard of RLD which doesn't inspire much confidence when their hotel is listed on RLD website! When I put this to RLD they said this may be because their bookings are done through Expedia, this was a new twist to the saga. They said they would price match Expedia which was some £100 less than what RLD were asking but I would need to pay the extra £142 first and provide all the relevant details as a price match once I had been. I gave up in the end as I had no confidence that they would actually make the booking and I'd turn up at the hotel with only my piece of useless paper! What a nightmare of a company!!”

Helpful Report

Posted 1 year ago

Red Letter Days is rated 4.1 based on 2,094 reviews