Red Letter Days Reviews

Name: Red Letter Days
Address: 77 Muswell HillMuswell Hill, London
Rating: 4.10

4.1 Rating 2,082 Reviews

78 %

of reviewers recommend Red Letter Days

4.1

Based on 2,082 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Red Letter Days:

After trading for over 20 years Red Letter Days is the UK's leading gift experience company. They offer a huge range of sensational gifts for any occasion; from thrill-a-minute adventures to pampering indulgences.

Red Letter Days continually update their?

Visit Website

Phone:

0845 640 8000

Email:

customeraction@redletterdays.co.uk

Location:

77 Muswell HillMuswell Hill
London
N10 3PJ

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Red Letter Days 1 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid at all costs! Their customer services is practically non existent. No telephone number, minimal unhelpful responses in chat bot and no response to several emails in 3 weeks. Writing a poor review on a public forum tends to get a public response but they don’t bother to reply to customers communicating with them directly. Extremely frustrating and disappointing!”

Helpful Report

Posted 9 hours ago

“I was looking forward to spending my birthday gift, even invited my sister to enjoy afternoon tea with me. The whole experience is so frustrating. I cannot book afternoon tea within a 10 mile radius of where I want to go. Such a waste of time, money and effort. Many of the venues I found online didn't even work with Red letter days anymore. What a disappointment. I have spent about 2 hours on it just to find a location, I would say absolutely impossible and there is no refund available. Just about says it all.”

Helpful Report

Posted 4 days ago

“I have paid an extra £15 by booking with red letter days than if I had just paid the museum directly. I thought Red Letter Days were supposed to be cheaper ?.”

Helpful Report

Posted 2 months ago

“Avoid. The customer services telephone number is no longer in service. So if you need any help you wont get any! Nobody answers the Live Chat either!!!”

Helpful Report

Posted 2 months ago

“Asking us for an additional £100 for a mid week hotel stay? On booking.com it’s £120 out voucher is £130! Absolute scam, not to mention the website is extremely difficult to use. Terrible experience and a complete rip off! Don’t bother”

Helpful Report

Posted 3 months ago

“I paid to upgrade, then when i tried booking it told me I had to pay another £20, after sending an email they asked for my details ans said they would book it for me, which i did, then they told me some BS and said i would have to book and pay it. the rooms are now booked so i cant use it and it will not give me the option to extend. will not use again ever.”

Helpful Report

Posted 4 months ago

“Utterly awful, terrible website, hotels not available despite saying they are and customer services live chat only and utterly woeful”

Helpful Report

Posted 4 months ago

“I have been waiting on thier chat line for 40 minutes with no real responce! I have tried to use mu voucher over the last two years without success! Nobody wants to take a booking using it. I have already had to pay £20 to extend it. They wont let me extend it again so I have lost £183.00.”

Helpful Report

Posted 4 months ago

“absolute scam I paid £110 for a day riding a horse. After paying there was no details of who I was to book with which stabled or when. I was just sent round and round in circles with no way or arranging a ride”

Helpful Report

Posted 4 months ago

“What an absolute shambles of a company. Received a RLD £150 voucher as a present, thought it would be nice to use as a 2 night stay so chose this option, received another voucher which is really just a piece of paper. Picked a hotel which was an additional £142 but thought best check with them that they recognised RLD. The owner had never heard of RLD which doesn't inspire much confidence when their hotel is listed on RLD website! When I put this to RLD they said this may be because their bookings are done through Expedia, this was a new twist to the saga. They said they would price match Expedia which was some £100 less than what RLD were asking but I would need to pay the extra £142 first and provide all the relevant details as a price match once I had been. I gave up in the end as I had no confidence that they would actually make the booking and I'd turn up at the hotel with only my piece of useless paper! What a nightmare of a company!!”

Helpful Report

Posted 5 months ago

“A complete Scam! We were given to vouchers which we try to redeem and it was near impossible. Eventually tried them for a different experience but never received the voucher have contact them several times and still not received it. I feel sorry for the people who gifted us these experiences trying to do a nice thing only to be scammed out of their money.”

Helpful Report

Posted 5 months ago

“Booked a 2 night away accommodation was absolutely appalling it was full of homeless (halfway house) Paid extra for a supreme room with sea view. I wouldn’t like to know what a average room was We had a balcony which was unusable The noise was horrendous all day and night 3am someone fell down the stairs. Residents in and out all night shouting …. Our door had been forced open before we arrived so we bought some wedges to use whilst we were in Left most of our belongings in the car. Red Letter Day should be appalled with themselves for allowing places like this to be part of their deal , they should check accommodation themselves.”

Helpful Report

Posted 5 months ago

“Absolute con! Trying to book Legoland for 2 people, turns out when I go and book they're trying to charge an additional £66 on top of what I've already paid! Surely this company isn't operating within the law and is false advertising”

Helpful Report

Posted 6 months ago

“They took advantage of me, tricking me into thinking I was making money while all they were doing was robbing me. You will be duped by this website, so please avoid it. Within a few days of reporting the problem to "AlexcryptoFX @ writeme dt COM" I received my money back in addition to my profit. He’s an expert.”

Helpful Report

Posted 6 months ago

“We had two vouchers, one for the London Eye, and one for lunch Marco Pierre White restaurant in Leicester Square. It was a Golden Wedding present. The London Eye was easy to book, and we had a good day. The restaurant however would not recognise our voucher. The person who gave us the gift thought we would do both on the same day and have a special celebration. No such luck. My husband has been trying to change the voucher for afternoon tea, nearer home. He used the chat function, because the phone number is permanently engaged. Still awaiting a response. I really wonder how this company have such good reviews on Trust Pilot, when so many people have bad experiences of them. Have asked our family not to bother with them again.”

Helpful Report

Posted 6 months ago

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Helpful Report

Posted 6 months ago

“Its a con. I booked an experience for two gone to book it and have been told by the venue I'd have to pay extra for the second person. IT SAYS FOR TWO ON THE VOUCHER. A complete rip off. Use virgin experiences”

Helpful Report

Posted 6 months ago

“They are a con. They charge you double the price of what it would cost to book a hotel direct…avoid this company like the plague 😡”

Helpful Report

Posted 6 months ago

“AVOID AVOID AVOID . Terrible service , huge hidden costs. Can not use all locations showed . Stressful. Do not buy as a gift or for your self . Wowcher is ALOT better .”

Helpful Report

Posted 7 months ago

“Total scam, they keep your money if you don't use the voucher in 12 months, or charge you £20 to extend it. Don't use this Company.”

Helpful Report

Posted 7 months ago

Red Letter Days is rated 4.1 based on 2,082 reviews