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Red Letter Days Reviews

4.1 Rating 2,064 Reviews

79 %

of reviewers recommend Red Letter Days

Company Reviews

4.1

Based on 2,064 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Read Red Letter Days Reviews

About Red Letter Days:

After trading for over 20 years Red Letter Days is the UK's leading gift experience company. They offer a huge range of sensational gifts for any occasion; from thrill-a-minute adventures to pampering indulgences.

Red Letter Days continually update their?

Visit Website

Phone:

0845 640 8000

Email:

customeraction@redletterdays.co.uk

Location:

77 Muswell HillMuswell Hill
London
N10 3PJ

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Red Letter Days 1 star review on 18th April 2024

Red Letter Days 1 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service department has been terrible. There is no one that you can contact by phone and the staff lied, stating that they had sent emails that they had not. I would not recommend this company to anyone buying a gift.”

Posted 1 year ago

“DO NOTpurchase any products from this company! I placed an order before 4:00 pm on 17/04/23 and paid £8.50 extra postage for next day delivery. Order not arrived and it appears that it has not yet been dispatched. There is no way to contact anyone, the online chat is of no use whatsoever, appalling customer service. You will end up pulling your hair out with frustration trying to get some help, it’s non-existent. My order was meant as a gift and it’s now too late as the recipients birthday is today! I want a refund but it seems unlikely that I will have any luck. Anyone out there with any suggestions as to how I can hold this company to account and retrieve my money? Any help would be appreciated.”

Posted 1 year ago

“AVOID this appalling organisation at all costs , you will just get completely stressed out and upset !!!!!! PLEASE AVOID!!!!”

Posted 1 year ago

“Just an update...4 days on from contacting red letter days, still no response...read the reviews before parting with your hard earned money and make an informed choice..buy a gift instead ...”

Posted 1 year ago

“Just left a review and thought I would have a look at other reviews, all automated responses with vague replies to let our team know etc etc...if your experience goes according to plan its great...if it doesn't you've had it I'm afraid.”

Posted 1 year ago

“I’ve been trying to contact red letter day. There is no live chat. There was no answer when I telephoned as phone no longer in use If anyone has any idea how to get and answer to a simple question that is not on the standard list please tell me”

Posted 1 year ago

“It’s a booking nightmare to use the voucher. I have £30 left over I had to book a Travelodge to stay near the restaurant.”

Posted 1 year ago

“I have just tried to book two experiences with my Red Letter Vouchers. Both of them say they are no longer available. Options to redeem against other experiences all require additional payments and are not what I wanted. It is impossible to contact the company by phone and I can't even find where the online chat is. I have read other reviews on here and everyone is complaining about the lack of customer service and the replies they are getting are laughable. As I am not able to get the experience I booked for will you refund me my money?”

Posted 1 year ago

“Do not touch them with a bargepole!! Absolute bunch of shysters! Useless website! Shouldn't give single star ! Tefal coated T and C. Disgusted!”

Posted 1 year ago

“I wanted to discuss buying several experiences for a major charity but the web site does not allow that and there is no way to contact Red Letter days. Pathetic effort and lack of business acumen.”

Posted 1 year ago

“Communications good, ordering straightforward but redeeming process a little confusing.”

Posted 3 years ago

“Very easy process, received only 3 days after ordering, very good gift ideas so much to choose from. Excellent service”

Posted 3 years ago

“I have bought a couple of Red Letter Days and have been very pleased with them, however this time I have had a lot of difficulty finding locations to use my voucher. I am in contact with Customer Services atm because although the package was advertised as having 61 locations I can only see 18/22 when I login. The only locations I can see are not ones that I am interested in as I have either been to the area before or they are too far away for us to travel to for two nights. So at the moment I am not happy but I hope that this can be rectified. If not, sadly, I probably would not purchase another Red Letter Day.”

Posted 4 years ago

“Red Letter Days may be ok for days out but trying to book a 2 night stay with a voucher for Friday and Saturday night is proving impossible. Hotels we have contacted have rooms available but won't accept vouchers. This is time consuming and makes a nonsense of their advertisement. Will most certainly not recommend.”

Posted 5 years ago

“Never touch them they say they send the vouchers and don’t. Ask for your money back and they stop corresponding Thieves”

Posted 7 months ago

“Rubbish, a complete con, why can’t I give it nil stars? Police should .investigate this shower of ..... Don’t use this company and never repeat NEVER gift it to anyone, your just giving them hours of pain.”

Posted 7 months ago

“Woeful customer service , chat bot useless. No email address no telephone number. Inadequate research of terrible reviews for hotels advertised. Huge add on costs on booking. All in all a shocking experience. Voucher purchased for a celebration very sad that celebration has been a complete waste of £300, my son saved hard to give us a lovely break. Should be investigated for bad practice, I have not been able to communicate with anyone to discuss . It’s a total disgrace. A case for travel ombudsman to deal with.”

Posted 8 months ago

“We booked an experience through red letter days and due to a train strike had to reschedule, we gave 7 days notice only to be tolled you need to give 10 days notice when cancelling a booking despite this not being on the web sight or in the terms and conditions, therefore we received no refund and no chance to rebook so lost £100. The customer service was difficult to navigate, refused to put me into a manager and quite frankly rude”

Posted 8 months ago

“Do use these people, go to another good company with some honour. We booked for the Shard, I happened to go on-line to see how we would get there and found it had been closed 2 months earlier. Red Letter Days didn't tell us. We live in the Midlands so booked a train and hotel had we not found out about the closure we would have travelled all the way to London, both of us are in our 70's with less energy than a 20 year old. I spoke to RLD and am expecting a refund, they told me it would be 14 days and now they tell me a policy change it would take a month.....for a simple bank transfer? I'm doubting the return of my £80 but I won't let them get away with it, they broke a contract”

Posted 8 months ago

“Don’t ever buy it’s a con. Can’t use the voucher. No availability for 18 months. No contact on phone. Chat with robot or advisor who has the same issue. Should be shut down and every person with a current voucher compensated.”

Posted 9 months ago

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Red Letter Days is rated 4.1 based on 2,064 reviews