Do use these people, go to another good company with some honour. We booked for the Shard, I happened to go on-line to see how we would get there and found it had been closed 2 months earlier. Red Letter Days didn't tell us. We live in the Midlands so booked a train and hotel had we not found out about the closure we would have travelled all the way to London, both of us are in our 70's with less energy than a 20 year old. I spoke to RLD and am expecting a refund, they told me it would be 14 days and now they tell me a policy change it would take a month.....for a simple bank transfer? I'm doubting the return of my £80 but I won't let them get away with it, they broke a contract