We booked an experience through red letter days and due to a train strike had to reschedule, we gave 7 days notice only to be tolled you need to give 10 days notice when cancelling a booking despite this not being on the web sight or in the terms and conditions, therefore we received no refund and no chance to rebook so lost £100. The customer service was difficult to navigate, refused to put me into a manager and quite frankly rude
2 years ago
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