Red Letter Days Reviews

Name: Red Letter Days
Address: 77 Muswell HillMuswell Hill, London
Rating: 4.09

4.1 Rating 2,091 Reviews

78 %

of reviewers recommend Red Letter Days

4.1

Based on 2,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Red Letter Days:

After trading for over 20 years Red Letter Days is the UK's leading gift experience company. They offer a huge range of sensational gifts for any occasion; from thrill-a-minute adventures to pampering indulgences.

Red Letter Days continually update their?

Visit Website

Phone:

0845 640 8000

Email:

customeraction@redletterdays.co.uk

Location:

77 Muswell HillMuswell Hill
London
N10 3PJ

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Red Letter Days 1 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

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“They took advantage of me, tricking me into thinking I was making money while all they were doing was robbing me. You will be duped by this website, so please avoid it. Within a few days of reporting the problem to "AlexcryptoFX @ writeme dt COM" I received my money back in addition to my profit. He’s an expert.”

Helpful Report

Posted 1 year ago

“We had two vouchers, one for the London Eye, and one for lunch Marco Pierre White restaurant in Leicester Square. It was a Golden Wedding present. The London Eye was easy to book, and we had a good day. The restaurant however would not recognise our voucher. The person who gave us the gift thought we would do both on the same day and have a special celebration. No such luck. My husband has been trying to change the voucher for afternoon tea, nearer home. He used the chat function, because the phone number is permanently engaged. Still awaiting a response. I really wonder how this company have such good reviews on Trust Pilot, when so many people have bad experiences of them. Have asked our family not to bother with them again.”

Helpful Report

Posted 1 year ago

“I received a recommendation from my sister about a crypto recovery expert team called Hackspeditous when I lost over $166,000 to a crypto scam. Initially, everything was going well, and I was making reasonable profits. However, after three months, I started facing several issues, which eventually led to me being unable to access my account. I consulted some teams that I thought could help me, yet it only resulted in a series of extortions. I had to deal with everything privately. One night, while having a lengthy conversation with my sister about financial security, I shared my troubles with her. She advised me to consult external experts, and Hackspeditous was one of the teams she suggested. She provided their email as a medium of contact, and I followed the instructions, after which I received feedback from the team a few hours later. They asked me a few questions and gave me some instructions, which I followed through with. Within a week, I was able to recover my money, and I'm glad I didn't hesitate to follow through with this team. Sending an email to (hackspeditously @ gmail .com) has given me a turnaround in my finances. I'm elated to share this news with everyone and offer the same medium to anyone who might need it. Don't hesitate to reach out today. You can contact them through email: (hackspeditously @ gmail .com) or WhatsApp: +1 5 6 7 2 4 6 3 1 1 7.”

Helpful Report

Posted 1 year ago

“Its a con. I booked an experience for two gone to book it and have been told by the venue I'd have to pay extra for the second person. IT SAYS FOR TWO ON THE VOUCHER. A complete rip off. Use virgin experiences”

Helpful Report

Posted 1 year ago

“They are a con. They charge you double the price of what it would cost to book a hotel direct…avoid this company like the plague 😡”

Helpful Report

Posted 1 year ago

“AVOID AVOID AVOID . Terrible service , huge hidden costs. Can not use all locations showed . Stressful. Do not buy as a gift or for your self . Wowcher is ALOT better .”

Helpful Report

Posted 1 year ago

“Total scam, they keep your money if you don't use the voucher in 12 months, or charge you £20 to extend it. Don't use this Company.”

Helpful Report

Posted 1 year ago

“Scam company. Impossible to actually book an experience without paying more, and losing half your voucher value at the same time. Customer service refuses to responds, lies to your face. Criminals all, why does trading standards never do anything about companies like this? Lock them up, including their dragon's den founder.”

Helpful Report

Posted 1 year ago

“SCAM COMPANY. Avoid. I purchased a voucher for the triple super car blast with high speed passenger ride, on the website it clearly states one of the locations is brands hatch, I completely understood there maybe an extra premium for this track and still happy to purchase and pay the extra if needed after reading what is offered etc. Anyway once purchased I couldn’t use the voucher. Couldn’t phone red letter days, only online chat where the lovely ‘Thomas’ informed me I had apparently brought my voucher on their old website!! And it’s my fault for not clearing my cookies/cache etc! Hmm.. very odd as my partner from work and my mother from her house could also go on the only website they could find, see what I’d brought and see it stated Brands Hatch. I screenshot this for the lovely Thomas and pointed out this is misleading advertising and deceiving customers. As well as screenshots I also sent him the link that directed him to the website. That again he told me was the old website. I did not believe for one second that it was an old website as where is the new website!! Because only one website is found when searching for them. Plus I should not of been able to buy a voucher on a website that was not in use. All sounded like complete bs. I will be reporting to trading standards with all the screenshots and the product codes including the screenshots from the online chat.”

Helpful Report

Posted 1 year ago

“Received a RedLetter Days vouhcer as a Christmas Present. No end of problems booking the experience through their website, so I've been attmptng to do so through emails, since January. Its now April and still no further on. Utter joke. I pity their customer service staff (who are really nice, but unfortunately stuck in the middle of fustrated customers and a dyfunctional company) See RedLetterDays for how to ruin what should be a nice, pleasant experience/gift. If you care considering this.....DO NOT WASTE YOUR MONEY!”

Helpful Report

Posted 1 year ago

“Absolute rubbish company !! Given an afternoon tea voucher for my birthday impossible to redeem on the website , spent hours today trying !! Tried to ring customer services line busy for 11 hours ! Never had this problem with Buyagift ! So easy to book with them . I think Peter jones from dragons den owns the company , he certainly needs to look into it ! It’s a total disgrace . I would say avoid this company it’s a scam”

Helpful Report

Posted 1 year ago

“I have 3 vouchers all gifts i have been trying to redeem them but it is impossible I have spent a long time trying and can get no further than putting dates in but system will not move to venue. The email contact is now ignoring me . They are a complete rip off. Do not buy them”

Helpful Report

Posted 1 year ago

“Avoid this company. Do not waste you time or money I will never bye a red letter voucher again. If I could give a - 0 I would.”

Helpful Report

Posted 1 year ago

“Complete rip off - they take your money and then don't send the voucher through. Impossible to contact customer service. Avoid avoid avoid.”

Helpful Report

Posted 1 year ago

“Zero stars. Big Con. Booking a room directly with venue the same price as the “excess” through red letter days so value of voucher is zero! They buy a number of seats/rooms/places etc and once used up you can not book so be prepared to search for ages to find a date that will accept the voucher. If you buy Hello fresh- only valid if not already a customer. Extremely hard to navigate the process- use your voucher to buy a voucher then book. Customer service terrible; They" have no control over prices" which totally ignored my query of why the price was the same with or without my red letter day.”

Helpful Report

Posted 1 year ago

“The Red Letter web site is frustrating and trying to find a location and date for my chosen experience is a nightmare, nearest location for me is Castle Combe which I have to pay a surcharge for is totally unacceptable, and earliest date i was offered was November, it is now March.”

Helpful Report

Posted 1 year ago

“If it were possible to give negative stars below 0, I would. Like others are saying, this is a complete scam! I bought their voucher and the merchant could not accept it, they were very nice, after hours on the phone I finally managed to switch it to something else but had the same issue: none of their listed merchants who supposedly accept it will take it, so you are left out of pocket with a useless piece of paper making phone calls and being made to feel awful. Please spread the word to everyone you know to never, ever buy Red Letter Days vouchers!”

Helpful Report

Posted 1 year ago

“We have had two gifts now of these vouchers. The first led to an unexpected surcharge, the second to an outright refusal to accept the voucher. Red Letter Days should be avoided the vouchers are not welcome even at places that appear on their publicity.”

Helpful Report

Posted 1 year ago

“I feel like this company make I as difficult as possible to use vouchers that people buy in good faith as gifts. I have been trying to use the second set of vouchers I received as a gift for a long time. I’ve given up on using the first set as the company have conned me. I am so disappointed with the responses I have received from Red Letter Days. They are literally scamming people out of money. Try to avoid buying these vouchers for people as gifts - just transfer money and allow people to book with a normal set of choices instead of this hoop jumping mess.”

Helpful Report

Posted 1 year ago

“got a special driving experience for my birthday AC Cobra.Found out the car wasnt visiting cornwall this year at all.Got a refund but cannot speak to anyone and e mails arent answered , i believe they are scamming people.”

Helpful Report

Posted 1 year ago

Red Letter Days is rated 4.1 based on 2,091 reviews