We had several attempts to redeem a voucher,2 sessions of on line chat, only to be told in the end to telephone the venue we wanted and book our afternoon tea. The tea was a horrible experience, we were the only people there, 3 measly sandwich fingers and a several bits of shop bought dry cake. Tea served in mugs on a streaky topped worn out table in a conservatory that the staff could not open the doors to. Very disappointing and the whole venue looks very tired and worn inside and out, Such a shame as it is a beautiful location. The Lion Quays seemed to have its day and it was not a red letter one.