Red Letter Days Reviews

Name: Red Letter Days
Address: 77 Muswell HillMuswell Hill, London
Rating: 4.08

4.1 Rating 2,095 Reviews

78 %

of reviewers recommend Red Letter Days

4.1

Based on 2,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Red Letter Days:

After trading for over 20 years Red Letter Days is the UK's leading gift experience company. They offer a huge range of sensational gifts for any occasion; from thrill-a-minute adventures to pampering indulgences.

Red Letter Days continually update their?

Visit Website

Phone:

0845 640 8000

Email:

customeraction@redletterdays.co.uk

Location:

77 Muswell HillMuswell Hill
London
N10 3PJ

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Red Letter Days 1 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t ever buy it’s a con. Can’t use the voucher. No availability for 18 months. No contact on phone. Chat with robot or advisor who has the same issue. Should be shut down and every person with a current voucher compensated.”

Helpful Report

Posted 2 years ago

“Cannot book anywhere without extortionate extra money. No one to call with t answer emails. Adding up the extra cost ontop of the voucher value is completely outrageous. I priced up the same deal on hotel.com and the cost wAs nearly £200 dearer on Red Letter. This company makes sure you cannot call them directly just by chat bot which is completely useless. This voucher was a 50th wedding anniversary gift from our son , I honestly don’t think we will be able to use it. ! Both him and us are very very disappointed. Dont use this company !!!”

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Posted 2 years ago

“I have been trying to use a voucher for the last 18 months. Spent 3 hours trying to find a hotel but couldn't find any suitable ones without having to pay an extra £100+ Can't get hold of anyone via email just refers you to online FAQ which is useless. Would never buy anyone one of these vouchers, nightmare to use!!!”

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Posted 2 years ago

“Red letter Days/Buy a Gift, God help you if you want to make any changes!!! It takes forever to get anything sorted, nobody seems to understand anything! On 3 occasions, I had to request a refund due to their mistakes, it was a painful and arduous process, they don’t seem to read or understand anything, ended up going through my card issuer to get things sorted decisively. NEVER AGAIN!! Took months before the refund finally came through”

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Posted 2 years ago

“Total Scammers do not use them You will buy the vouchers and then you will not get your experience and also they will keep your money. AVOID AT ALL COSTS!!!!!!!!!!”

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Posted 2 years ago

“DO NOT USE RED LETTER DAYS . Complete rip off”

Helpful Report

Posted 2 years ago

“My experience was the traditional woodworking course. What can I say, fantastic location, very accommodating and personable teacher and a great experience for anyone interested in this activity.”

Helpful Report

Posted 2 years ago

“Terrible customer service- no way of contacting them directly. Live chat isn’t live- just automated responses. Really difficult to book, availability poor. Seems like they really don’t care. Would never use again.”

Helpful Report

Posted 2 years ago

“Inaccurate info on experiences, bought a two night stay and only afterwards are you notified that there are severe shortages of accommodation and the need to buy up to find a hotel within the next 4 months. Live Chat is invisible and like many companied they do their utmost to stop you contacting them. Still trying to contact them for a refund! I will never use them again.”

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Posted 2 years ago

“Can you actually book a hotel with nd the extra charges ? As anyone had any luck ?”

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Posted 2 years ago

“Poor Service. Too automated. I won't buy this again. Read before you do. Delivering a basic level of customer support is not difficult however Red Letter days appear to make it so. 1. No support email address available after purchase 2. Chat window that doesn't offer chat. It ALWAYS funnels you to FAQ so there is no support outside of their prescribed topics. 3. No telephone or email postal address. (Apparently all staff work remotely and there is seemingly no mechanism for such support challenges in 2023?) All very standard evasive customer support tactics when a company attempts to maximise their sales automation whilst trying hard to limit their exposure to refunds or other after sales issues that inevitably occur. I haven't given this gift yet. I can only hope redemption issues describes on this page are rare. Had I know Red Letter days was one of THESE kinds of companies I would have steered clear. Hopefully you can make a value judgment yourself based on these customer service facts. Side note: They claim to have received "Service Mark accreditation from The Institute of Customer Service". I'm honestly not sure how that can be the case and I have forwarded my experience to "The Institute of Customer Service".”

Helpful Report

Posted 2 years ago

“complete waste of time and money. Purchased a hotel stay for 2 for parents last xmas and every experience and stay requires you to pay a HUGE additional fee. completely worthless and pointless customer service. Avoid this at all costs.”

Helpful Report

Posted 2 years ago

“Family spent £350 on vouchers for Golden Wedding Gift. Vouchers not recognised despite official gift box receipts etc. Got cut off when git to number one in queue to ask for help. Had waited 45 mins. DO NOT WASTE ANY MONEY ON THIS COMPANY PLEASE.”

Helpful Report

Posted 2 years ago

“DO NOTpurchase any products from this company! I placed an order before 4:00 pm on 17/04/23 and paid £8.50 extra postage for next day delivery. Order not arrived and it appears that it has not yet been dispatched. There is no way to contact anyone, the online chat is of no use whatsoever, appalling customer service. You will end up pulling your hair out with frustration trying to get some help, it’s non-existent. My order was meant as a gift and it’s now too late as the recipients birthday is today! I want a refund but it seems unlikely that I will have any luck. Anyone out there with any suggestions as to how I can hold this company to account and retrieve my money? Any help would be appreciated.”

Helpful Report

Posted 2 years ago

“What a rubbish company, will never use again and will tell everyone I know not to ever use this useless company. Costumer service is non existent What a waste of £250 😡”

Helpful Report

Posted 2 years ago

“I have a voucher that won’t activate and can’t get to speak to anyone. It was for a special birthday and upsetting I can’t seem to use it. I have double double checked the ref and pin code.”

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Posted 2 years ago

“Awful is the only word”

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Posted 2 years ago

“Short version - 'Triple supercar blast' bought for Christmas 2021 and spa day experience 2022. Chosen location Bovington, Dorset as other locations too far away. Eventually found out Bovington not open (army back log due to covid),, no information forthcoming from Red Letter Days, I had to find out what was going on myself. Red Letter did extend voucher which was good and raised it's value. I exchanged spa day for go ape experience for my youngest grandson, as spa day no good. Result - They 'lost' go ape experience and no refund for supercar blast. There's very poor customer service, no phoneline, only online support chat which is woefully inadequate and contradictory information. Have found a very positive experience with 'Car chase heroes' for my other grandson's racing experience but as I can't get refund, am stuck with 'Red Letter Days' for myself unless I want to lose more money. Company's too big, takes your money, end off! I have no confidence that my experience, if it ever goes ahead will be okay.”

Helpful Report

Posted 2 years ago

“Tried to book my special meal at least 2 weeks before the expiry date. Discovered that the lunch experience was no longer available. There was no alternative that I didn't have to pay extra for (the experience was a present) and more maddening no means of contacting anyone remotely human at the company to rectify the problem. The live chat was impossible to find and go into. In other words the friend who bought the experience has been done out of payment made in good faith. If a company can't provide an effective means of communication with potential customers instead of written text suggestions that still fail to allow people to contact with their issues- it isn't fit for purpose.”

Helpful Report

Posted 2 years ago

“Complaint regarding one of the hotels on their site available still to book through their vouchers poor excuses and the issue not resolved and still offering this awful hotel ti unsuspecting customers”

Helpful Report

Posted 2 years ago

Red Letter Days is rated 4.1 based on 2,095 reviews