If I could give this company minus stars I would. I received a voucher for a certain experience. When I tried to book the experience was no longer available. I then found a different experience to book but had a couple of questions before booking, which the person from customer services said they would get back to me about 2 days later, they never got back to me and I had to sit on the phone in a queue for a substantial amount of time and when I finally got through to someone I was told that experience was no longer available! If the lady had gotten back to me when she said she would I wouldn’t have had a problem booking. I was then fed up of trying to book an experience so requested a refund. I was told on 20th December by Chelsea that I could have a refund. She knew the voucher was a gift and said that wasn’t a problem. I was told I should receive the refund within 15 working days, I didn’t so I chased by email and phone and was told by phone I would receive by 28 jan. I still haven’t received. I then yesterday received a response from Chelsea to my email I sent weeks ago saying that someone left me a voice message on 2nd and asking me to confirm it was sorted. This was a lie as I didn’t receive any call or voicemail. Today I then receive an email from Chelsea saying they can’t process the refund as I’m not the original purchaser. Despite the finance team previously saying for the second time that I would receive the refund by a specific date. This is appalling service. All I want is the refund of £35