Terrible experience, tried to book at a London Hotel, Red Letter Days give you a phone number and email to make contact (after confirming the 'experience' ), tried to call and no answer, after 3 attempts, get through to someone who tell you that you can't book via the phone, so sent an email to the address shown on RLD site... no response after a week, so call again, again, difficult to get through, only to be told that the email is one they don't look at and to resend your email to a different email address... then you have to send them a copy of the voucher and tell them what date you want... after chasing several times, being told that the person who answered the phone doesn't deal with RLD vouchers I did get a call back, to be told that they don't have any availability on the day you have requested, unless you pay them an EXTRA £180 (the voucher value was £200) - which is odd as I could have bought a room at that hotel on the night that I had requested directly on their website for less than £250. RLD sound like a great idea, but in practice, an absolute shocker to deal with bookings, in my experience, having tried to book one night, took me three weeks to still get told No... I certainly don't recommend, won't be buying anyone an experience again, this has put me off for life.