I was brought a spa day voucher from my husband at xmas. When booking the experience there was no option of anywhere local and each venue offered a different experience to what my voucher said. I exchanged my ticket for theatre tickets. When logging in and booking this, the only option was the worst seats, right up in the grand circle with a double restricted view. My husband paid £100 for this voucher, and when booking direct with the theatre I could of got much better seats/view lower down for that value. Absolute con! There is no way to talk to anyone about this over phone as no contact number, I emailed but they completely ignored me! I finally got through few weeks later in the chat and when asking questions i was basically ignored. All they answered me with was questions relating to going ahead and booking the voucher for me. In the end I have now managed to swap this for the monopoly experience, which then wanted me to pay an additional £9. When booking for this and getting my email confirmation it includes in that email the cost of the booking which still cost a lot less that my husband originally paid. Sorry to say I would never recommend using Red letter days and I will never use them again. Shame my christmas present has ended with such a downer on it, just hope the experience booked now goes with no other hidden clauses! My husband is also hugely disappointed and will never book from here again.