We received theatre & dinner for two vouchers as a gift. To redeem requires downloading two separate voucher references then proceeding to book separately. We booked the theatre then chose a restaurant (Zizzi's) but only when we downloaded the Zizzi's voucher we discovered it was only valid for 60 days and the theatre tickets we'd booked were for after this date. Rather than struggle to change dates we decided to go ahead with the meal date before the deadline, but had to cancel at short notice due to illness. I have requested an extension for the meal voucher using the online request facility on the Red Letter site twice and have still had no response (despite a promise on the site of a 4 hour response). I haven't even had an automated confirmation of my request. Why is it all so difficult?