Short version - 'Triple supercar blast' bought for Christmas 2021 and spa day experience 2022. Chosen location Bovington, Dorset as other locations too far away. Eventually found out Bovington not open (army back log due to covid),, no information forthcoming from Red Letter Days, I had to find out what was going on myself. Red Letter did extend voucher which was good and raised it's value. I exchanged spa day for go ape experience for my youngest grandson, as spa day no good. Result - They 'lost' go ape experience and no refund for supercar blast. There's very poor customer service, no phoneline, only online support chat which is woefully inadequate and contradictory information. Have found a very positive experience with 'Car chase heroes' for my other grandson's racing experience but as I can't get refund, am stuck with 'Red Letter Days' for myself unless I want to lose more money. Company's too big, takes your money, end off! I have no confidence that my experience, if it ever goes ahead will be okay.