I would recommend to stay far away from this provider - unless you want to experience pain and suffering and endless frustration with their poor website and customer service. On 9/01/23 I purchased a voucher for my parents as a present. They tried to use this voucher but to no avail. They paid £20 extra to upgrade to a new spa experience, to be sent a new voucher - which they then could not book on the website. It would simply send them in a loop to book other vouchers but not to allow them to use the one they actually wanted. They then got in touch with Anthony, on the support us chat function, on 10/12/23 - where they were essentially told that nothing can be done and Anthony could not help them make a booking - despite them clearly stating they have a disability and have been struggling severely with the website and the whole process. We asked for a phone call, due to the disability - and was told that wasn't possible and no further help can be offered. In the end, Anthony re-issued the £99.99 that was initially paid for this voucher, so that can be used. After a lot of faff, effort, and being sent on yet another loop on the website where we could not book the experience we wanted - we managed to finally secure a partial experience worth £49 at Ask to now discover that somehow the WHOLE voucher was used up for that experience, essentially meaning we lost £50 and there seems to be no way to get it back. We emailed the company on multiple occasions with no reply. This experience has been stressful, upsetting, unprofessional and not in line with the Equality Act 2010. Do not use them. Save yourselves!