I purchased a changing robe, ordered the wrong size and emailed immediately to stop the order....the order was still sent, the returns label they gave was not freepost! I wasted over 5 hours with 9 trips to the post office queing at the busiest time of the year! Outside in the rain as we had to social distance. I expect a refund of £11 The staff were helpful but the freepost returns system is not up to date or scratch
4 years ago
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