I recently bought my 2nd board from RED. I'm impressed with the durability of their boards and have recommended them to several of my friends and others who I have talked to about the RED boards. Communication has been really good until just recently. They were very good about helping me purchase a board cover from their international site. However, I forgot to enter a promotional code to get a 10% discount. I have sent 2 emails explaining this and suggesting a remedy, but since getting my money, I haven't gotten any response to my emails. Very disappointing. I also have a problem with their new bungee system that I have asked them about and haven't gotten any response to that problem either. This was a 5 star company as long as all I had was praise for them. Now that I'm having problems they have gone silent.