Boy do I wish I would’ve read some of the reviews about RedAwning before working with them. One of the worst companies I’ve ever dealt with. Completely dishonest and deceptive. Details are below, but if you’re reading this, please heed my warning and do not use this company for property management. Go with a more honest, reputable company like Evolve. I was in communication with RedAwning for some time about managing a vacation rental I was purchasing. The representative I was primarily working with, James Tobkin, was a big talker – very salesy and confident that they would generate the highest revenue possible for my property. I was eating it up and already leaning towards using them for managing my property. They charged a higher fee than Evolve (13% vs 10%), but I was promised several exciting features: 1. They would handle all guest communication. This was something Evolve did as well so I didn’t think it was a big deal, but it sure turned out to be….(keep reading). 2. They couldn’t match Evolve’s fee, but they offered several free months of management upon starting with them. 3. They confirmed that they allow owners to keep the Airbnb account RedAwning creates on their behalf if you list with them for at least 1 year. This was by far the biggest deciding factor for me, because my wife and I planned to move closer to this property in a few years and wanted the option to switch to self-management without losing all of the reviews built up on Airbnb. Well, I was sold. I said sign me up. During the signup process, it was revealed that RedAwning does not actually handle any guest communication at all after check in – they solely handle communication during the booking process. James had apparently used me as an opportunity to try and sell management on adding this feature, even though he had told me from the start that this was their normal process. Management denied the request. That’s ok, I said. It’s still worth it to me for the flexibility of switching to self-management down the road and keeping the Airbnb account. Well what do you know, that turned out to be a bold faced lie. During the setup process I was contacted by a new representative who was going to help me finalize everything. James had told me 5 or 6 different times that RedAwning allows owners to keep their Airbnb account after 1 year of listing if they decide to cancel service afterwards, but I asked this new representative anyways just to be extra safe. The new rep had no clue what I was talking about. I texted James to ask what was going on, and I was sent a very formal “break up” text saying that I was requesting too many “exceptions” and that wasn’t going to work for them, and that I should seek management services elsewhere. I was completely blown away. Thank God I caught this lie early on instead of months or years down the road. I don’t know if that offer of free management for the first few months of listing was also a lie or not, but at that point it was already abundantly clear how deceptive this company is. Please learn from my mistakes. Not only is RedAwning deceptive, but they also charge a higher fee and offer less services than Evolve. It doesn’t make any sense to work with them.
2 years ago
Read Reviews has a 1.0 average rating from 14 reviews

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