“Red Awning was our property management company for just a few months before we fired them because of a complete lack of financial transparency. Their invoices and payments are void of details so we never knew if we were billed or paid correctly. Every question was sent up to a so called team, who rarely answered. Their accounting is a complete mess. I don’t know if it’s by design or simply incompetence. I could go on and on but instead will just recommend everyone steer clear of Red Awning.”
“I am a host with this company and literally fighting to get my money. They just give standard responses and do nothing great in terms of property management.
On time to take the bills. I would never host with them again.
I am wondering how to sue this company for holding my money for extended amount of time without any reason.
If someone is in the same boat, I’d let’s hit them with a law suite.”
“I would never book again with red awning, they are quick to answer calls and emails until they take your money.
The house we booked at encore Resort 7708 Fairfax in Kissimmee Florida had issues from Jacuzzi not working, no cushions on the pool chairs (just the metal base), leaks in living area coming from the bathrooms, broken fridge draws, broken ice machine plus plus. I have pictures of everything.
Called the company a hour after we arrived, they made all promises but never came through. They simply lied and wouldn't reimburse us a penny.
This house is far from elegant, pictures are deceiving, it's run down and ugly. Do not use this company, you cannot trust them.
I guess there's a reason this house is for sale, so many nasty reviews. The property manager Bonnie sawyer is a waste of time. She lied every day and I have all the calls and text saved for proof. Stay away. Go with jeeves and get a better deal.
I received an email 2 weeks after we left that the microwave is broken? 2 WEEKS LATER.
The house was inspected and cleaned 10am on October 22nd and I took pictures of the cleaning crew. They did not give us late check out because some family was checking in per our conversation.
They are trying to pin a broken microwave on us when other guests broke out.
Hey we are fully kosher and are not allowed to use a non kosher microwave.. We have no way of burning it out, there is no self clean option.
Red awning is a SCAM, WORST COMPANY EVER.
I will keep posting about our awful experience because they ruined our trip.”
“Late payments, dreadful customer service, both for me as an owner and for guests. They did truly terrible work as property managers. To their credit, they were polite! But it did not offset their nearly infinite capacity for mistakes.”
“Left Florida with family and booked a stay in Savannah Georgia. Arrived a day earlier to see where the house would be at. When I arrived but not leaving the vehicle I saw the area with some sketchy looking people and the neighborhood looked very run down. I canceled my booking for the next day I did not check in yet. The owner refused a refund to me so we can find a place to stay to escape the Hurricane. Then stated we did a breach of contract for going anywhere near home before checking in. Are you serious?”
“Currently battling with Red Awning to get money owned from them renting my home short-term on Air BnB.
1) They provided false statements showing that they collected less revenue than they charged (I have screenshots to back this up)
2) I haven't been paid in close to a month, despite almost constant occupancy in my home.
Not only bad for guest, but they are out there defrauding owners too.
Do no engage with this company in any way.”
“Do not ever use this company, whether you're a host or a traveler. I can assure you it will mean nothing but agonizing trouble for you. Be aware of this company! They are manipulative and do not help travelers in need of assistance.”
“Rented what I thought was going to be a nice beach cottage in Virginia. Upon arrival to the home there was a terrible smell. Moldy,dirty air condition units , faulty electricity- lights flickering whenever on. Trash barrels in back usrd filled with garbage attracting lots of flys. Called Red Awnimg for a refund have received nothing back. This organization are professional scam artist. I had to leave the rental property and rent another place. Spent 2200.00 on a rental property that was absolutely disgusting. Never again. VRBO is probably just as bad. Initially found this property on VRBO. The description of the property on VRBO and Red Awnimg were complete lies.”
“Company does nothing and I mean that literally. They should not exist. They do no property management, offer no customer service, and add zero value. Owners should not use them and those renting a space should not be tortured with having to converse with them. Any issue was literally directed to the unit’s owner, who thank God, turned out to be a great guy who offered a 50% refund due to a horrible experience with construction noise. I would rather go through a full hair removal like in the 40 Year Old Virgin than ever interact wi ah this company again.”
“My family checked into the 11911 Kalakau Ave #511 managed by Redawning on 7/9/24 and experienced several issues. First, the hot water knob in the shower just spun when I attempted to turn it on, signaling that there would be no hot water. I called local management office twice and was told they'd need to contact the "property manager" and get back to me each time. It was late but I expected that by morning there'd be a response.
By the next morning, there were 2 additional issues and there was still no response regarding the plumbing. The street noise was unbearable as the bedroom windows are not such that they close and limit sounds heard from the busy intersection outside. My children could not sleep, waking up several times during the night. My husband and I slept on the old, lumpy, and extremely uncomfortable sofa-bed and awoke with aches and pains. So, I found another contact number and called Red Awning. I spoke Otto and expressed my concerns about the lack of hot water in the shower and poor sleeping accommodations. I requested to be relocated to another unit or property. She said she'd contact local property management regarding my concerns. I asked her, "who exactly is in charge?" because when I called local mismanagement, they needed to contact the "property manager "and when I called Red Awning, they needed to call local management. It sounded very much like the buck was being passed. Throughout the morning, I called Red Awning and the local management office multiple times. Each time I was told that they were awaiting a response from the property manager and meanwhile no one showed up to fix the shower. My family didn't want to take ice cold showers. We waited around until noon but still no one showed up. So, we decided to start our day as we're in Honolulu on vacation and didn't want to spend the day waiting around. By that time, we'd also decided that it'd be better for our family to find our own alternative accommodations so I requested a refund on the remainder of our stay and a discount on the 1 night we were there. Again, I was told that the request would be forwarded to the property manager. Shortly after we left, I got a call from someone named Mo stating that someone was coming to check the shower. I informed him that we'd just left but they were welcome to enter and fix the problem. I also asked about an update on our refund request and he said he'd talk to the property manager. While we were out, I received a call from someone who didn't provide a name but asked if we'd checked out. I told him that we were currently away from the unit but that we planned to check out that day since our concerns had not been addressed. I told him I wanted a refund and discount for the first night, which he said he'd talk to the property manager. At around 2pm(ish), I received a call from Aiah who claimed that they didn't have my number on file and that's why there'd been a lack of communication about the condo issues. That's obviously untrue. I'd received calls, it's just that no one ever did anything to resolve the problems. What's also interesting is that there was never a call from this elusive property manager to whom everyone was deferring.
Aiah assured me that someone was going to go to the condo to address the issues. I informed her that upon our return to the unit, we'd be gathering our belongings and leaving and relayed my refund request to her. She later sent a message stating that staff was going to the unit to address the issues. Upon our return to the unit, however, the hot water handle in the shower was still spinning. It was clear that no one had come to fix it. By then I'd found other accommodations that were immediately available for check-in so we quickly gathered our belongings, returned the keys to the lockbox and checked in to an Airbnb. It is very disappointing that practically an entire day went by with no repairs to the shower, no response to our request to relocate, and no confirmation of a refund. We travel regularly and this is the first time we've encountered such a lack of customer support.
Additionally, the condo we rented is not fit to be a vacation rental. It is old and in great need of disrepair. The listing information is grossly inaccurate and the photos fail to show the rust, damage, and overall unlivability of the condo. There is no reason that a plumber couldn't have shown up to repair the shower. There is no reason for the amount of phone tag that was played. I made a total of 15 calls to RedAwning and the local management company in a 24 hour period. That was 5 days ago and I never received a response, resolution, or refund. Redawning is a shady business.”
“Asked for a partial refund, as we were unable to get into the property, as the owner admitted later that he had the wrong start date and didn't provide a valid code for the entry lock. Red Awning didn't have a phone number to connect with the owner, only an email. Will never use Red Awning again. Poor customer service, as they only offered a $30 refund for our 3 hr delay getting into the property!”
“The bed was equivalent to sleeping on a wood floor. Springs were popping in our back. I messaged them after one night and asked to be moved. They said no. They offered an air bed. I'm supposed to pay $300 a night for an air bed? I left the condo and rented another condo. I told them I wanted a refund, they refused. Now I have to fight with my credit card company. All because they would not move us to another condo. Absolutely ridiculous!”
“Highly fraudulent business! STAY AWAY!!
I booked this reservation from 2/8/2023 to 2/14/2023 through hotel.com and the place is called Cozy Wildernest Loft At The Top Of Buffalo Mountain 1 Bedroom Condo by Redawning.
I cancelled the reservation before I go there due to medical emergency for a near-death event for my pet, and did not use any of the service. They provided contradicting information to us, mislead us to cancel the reservation under the impression that I can get refund back later, but then refused to refund any amount back to us.
Full detail below:
On 2/7/2023, there’s a medical emergency for my cat and I sent her to the ER for rescue. She’s at high risk and could die anytime. I need to transfer her to different hospitals and would not be able to go to the reservation I booked which starts from 2/9. I immediately notified the host through hotel.com.
At the very beginning (2/7/2023) I was told by an agent that as long as I provide documents for the emergency medical records then I will be able to get a full refund and she will go ahead to cancel the booking for me. (This conversation happens over the phone call, and she also sends a message later to confirm on this)
Then at (2/8/2023) they changed their mind and said there will be no refund until someone else booked those cancelled days, then I can get the refund for those days. (This conversation happens over the phone)
But the next day (2/9/2023), we showed them all the cancelled days are already rebooked (screenshots provided in the documents), they changed their words again and told us that even those days are booked by someone else I will still not be able to get any refund. (This happens through email)
Besides that, the platform first told us that they contacted the host and the host won’t be reachable until 2/12/2023 and ask us to call the host after that, but on 2/9/2023, they emailed us saying that the host declined to refund us any money. We asked them to provide any evidence of the communication which they failed to do. They also gave us a number to call the host directly, which we called several times and no one ever answered the phone and we found later that we are blacklisted and blocked by that number.
Additionally, the price we paid initially includes not only the room fee, but also cleaning and other fees which would not be spent if we have not even spent a single minute there.
Their information is highly inconsistent and mislead me to cancel the booking with the impression that I’ll get refund back. Attached are the evidence showing that the days we cancelled already been fully rebooked on 2/8/2023 and conversations with them at our best efforts.
I highly suspect that the host/the platform lied to me initially by saying if cancelled I can get the full refund. So that on the website this place will be shown as available and new people can book this place. By doing this, they can receive double payments from the cancelled period. On the one hand they received payments from new bookings, on the other hand they still hold the payments I paid to them.”
“I ended up with e coli 7 weeks before my checked date. The doctors said I needed surgery in Oct I was on antibiotics everyday giving by iv. I called redawning 7 days short of 60 days of getting full refund thay ask me to send them a note from doctor that I couldn't travel which I did they just say sorry about that I ask if I could change check in dates from one year from now they said no. I ask about taxes which was 189. Dollars and cleaning fee 300. Dollar if I could get that back they say no. They blame everything on property manager. I thing that's a lie.”
“If I could give negative stars I would. Rented a place for the weekend with my 2 small children, 3 hours away from home. Around $1300.00 for 2 nights. When we arrived, the place was TRASHED. Garbage everywhere, laundry everywhere, every bed stripped, one bed was completely broken so that room was unusable, another room had a bunk bed for children which was so wobbly I did not feel comfortable having my children sleep on it. The 2 of them ended up having to share a bed which is unacceptable considering this was a 4 bedroom home, floors were filthy, sink full of dishes, smoke detector was covered with a shower cap and was too high for us to reach and remove. There has been a lot of shotty construction done around the house as well so there is tons of untreated wood around. Got a few splinters from accidentally brushing against door frames. We arrived at 330, couldn’t get our stuff into the house till 8pm due to the owner having “cleaners” come and take care of the mess. The people who came were not cleaners they were just the handyman/trash removal people. They all seemed like they were on some type of drug which I didn’t like considering my kids were present. One of them informed us that there was blood on one of the pillows and the owner has instructed him to not replace the pillow, only the pillowcase! One of the toilets was caked in feces… Everything smelled like dirty mop, mildew the entire time. Towels smelled like they haven't been washed. We asked about a fire pit and grill before we booked, when we got there, there was no propane, and no wood for the 2 fireplaces we would have liked to use. The owner was unresponsive and said he was out of country and when he did answer back he was completely ignorant and would not take responsibility for anything going on. He even admitted that the last renter was out of the house 4 days prior to our stay….. and it still had not been cleaned. He said he would take care of us and ended up offering $100 and a free night…. The cleaning fee alone was $300 and we left the house cleaner than when we found it. Since this home is 3 hours away it doesn’t Make sense for us to stay again and the way things were handled, we would NEVER stay again. Also, the owner gave us the pin to get in the house on Wednesday… we weren’t coming until Saturday which to me compromised the security of the home. We then tried to contact red awning to see if they would rectify the situation, they stood with the owners offer of $100 and had the nerve to say “don’t leave a negative review if you want the $100”…. After spending $1300 we don’t need the $100. I will never rent from
Anyone doing business with red awning again and I suggest no one else does either. I have been renting homes through Airbnb, VRBO for years and have never experienced anything like this. The lack of respect this company has for people, their money and time is outrageous. Ruined my sons birthday trip. Thanks Red Awning.”
“WORST EXPERIENCE - I made a reservation them, paid in full, had to cancel due to a family crisis, and I was tossed around like a piece of garbage. Called Holiday Travel, said you will need to contact Redawning. I did, but couldn't thru a call, had to email which I waited 24 hrs to get anything back. All this planning a memorial service, and they double charged me. Called Tripadvisor and they were NOT any help. I Attempted to reach out many times, and thought there would be some compassion with them, nothing. They got their money, and now it's the hell with us the customer. They could care less for people as long as they get their money. Plus I didn't realize that it was in the UK. So now, because of cancelling my reservation they won't even attempt to help me. I received the contract thru Holiday travel and their contract states cancellations would be 15% charge, but I never received anything from REDAWNING and the one email I did received if it gets rebooked, they will "THINK" of refunding me. Thinking you will THINK of refunding me. So I am reporting them to the BBB and District Attorney because this is nothing more then a SCAM with inconsiderate people.”
“I strongly advise against using this agency!
Waste of money
I booked through Booking an accommodation managed by Red Awning Group, well in advance; I was informed of the cancellation of it less than 24 hours from check-in, due to problems with the structure.
I was only able to book a new facility upon my arrival in Honolulu, losing two hours at the airport.
The new structure was missing some services compared to this one and despite this I still paid about 900 dollars more, of which I was reimbursed only a little over 53%.
At the moment Red Awning and Booking do not want to reimburse me further for the damage and I have only lost a lot of money, in addition to the time lost at the airport.
____
Sconsiglio vivamente l’utilizzo di questa agenzia!
Perdita di soldi
Ho prenotato tramite Booking un alloggio gestito da Red Awning Group, con largo anticipo; mi è stata comunicata la cancellazione di esso a meno di 24 ore dal check-in, per problematiche della struttura.
Ho potuto prenotare una nuova struttura solamente al mio arrivo a Honolulu perdendo due ore in aeroporto.
La nuova struttura era mancante di alcuni servizi rispetto a questa e nonostante questo ho pagato comunque circa 900 dollari in più, di questi mi sono stati rimborsati solamente poco più del 53%.
Al momento Red Awning e Booking non vogliono rimborsarmi ulteriormente il danno e io ho perso solamente parecchi soldi, oltre al tempo perso in aeroporto.”
“Red Awning is a total scam, they have horrible customer service. We had a death in the family and the funeral was scheduled for when we booked a condo. I asked if we could switch the dates. They told me to look at the calendar and let me know new dates based on availability. I gave them dates and they just kept saying they had to check with the local property manager. Days went by and nothing. Every time I had to chat or talk with a new rep and explain all over again what was going on. The condo was not used and the local property manager called me and asked why we didn’t check in (while I was actually at the funeral). So it makes me wonder if they even tried at all to change the dates. And Red Awning kept sending me check in information and I kept telling them that I am not coming and I don’t need the information. All of this while I was dealing with helping to plan a memorial service. It was horrid at best. They do not care about people at all. In this day and age and with COVID, you would think a simple date change could be accommodated. I was even going to add a day and spend more money. I was able to easily change all other aspects of my trip. What a joke.”
