Red Awning is a total scam, they have horrible customer service. We had a death in the family and the funeral was scheduled for when we booked a condo. I asked if we could switch the dates. They told me to look at the calendar and let me know new dates based on availability. I gave them dates and they just kept saying they had to check with the local property manager. Days went by and nothing. Every time I had to chat or talk with a new rep and explain all over again what was going on. The condo was not used and the local property manager called me and asked why we didn’t check in (while I was actually at the funeral). So it makes me wonder if they even tried at all to change the dates. And Red Awning kept sending me check in information and I kept telling them that I am not coming and I don’t need the information. All of this while I was dealing with helping to plan a memorial service. It was horrid at best. They do not care about people at all. In this day and age and with COVID, you would think a simple date change could be accommodated. I was even going to add a day and spend more money. I was able to easily change all other aspects of my trip. What a joke.
2 years ago
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Alice, Customer Support

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