WORST EXPERIENCE - I made a reservation them, paid in full, had to cancel due to a family crisis, and I was tossed around like a piece of garbage. Called Holiday Travel, said you will need to contact Redawning. I did, but couldn't thru a call, had to email which I waited 24 hrs to get anything back. All this planning a memorial service, and they double charged me. Called Tripadvisor and they were NOT any help. I Attempted to reach out many times, and thought there would be some compassion with them, nothing. They got their money, and now it's the hell with us the customer. They could care less for people as long as they get their money. Plus I didn't realize that it was in the UK. So now, because of cancelling my reservation they won't even attempt to help me. I received the contract thru Holiday travel and their contract states cancellations would be 15% charge, but I never received anything from REDAWNING and the one email I did received if it gets rebooked, they will "THINK" of refunding me. Thinking you will THINK of refunding me. So I am reporting them to the BBB and District Attorney because this is nothing more then a SCAM with inconsiderate people.