If I could give negative stars I would. Rented a place for the weekend with my 2 small children, 3 hours away from home. Around $1300.00 for 2 nights. When we arrived, the place was TRASHED. Garbage everywhere, laundry everywhere, every bed stripped, one bed was completely broken so that room was unusable, another room had a bunk bed for children which was so wobbly I did not feel comfortable having my children sleep on it. The 2 of them ended up having to share a bed which is unacceptable considering this was a 4 bedroom home, floors were filthy, sink full of dishes, smoke detector was covered with a shower cap and was too high for us to reach and remove. There has been a lot of shotty construction done around the house as well so there is tons of untreated wood around. Got a few splinters from accidentally brushing against door frames. We arrived at 330, couldn’t get our stuff into the house till 8pm due to the owner having “cleaners” come and take care of the mess. The people who came were not cleaners they were just the handyman/trash removal people. They all seemed like they were on some type of drug which I didn’t like considering my kids were present. One of them informed us that there was blood on one of the pillows and the owner has instructed him to not replace the pillow, only the pillowcase! One of the toilets was caked in feces… Everything smelled like dirty mop, mildew the entire time. Towels smelled like they haven't been washed. We asked about a fire pit and grill before we booked, when we got there, there was no propane, and no wood for the 2 fireplaces we would have liked to use. The owner was unresponsive and said he was out of country and when he did answer back he was completely ignorant and would not take responsibility for anything going on. He even admitted that the last renter was out of the house 4 days prior to our stay….. and it still had not been cleaned. He said he would take care of us and ended up offering $100 and a free night…. The cleaning fee alone was $300 and we left the house cleaner than when we found it. Since this home is 3 hours away it doesn’t Make sense for us to stay again and the way things were handled, we would NEVER stay again. Also, the owner gave us the pin to get in the house on Wednesday… we weren’t coming until Saturday which to me compromised the security of the home. We then tried to contact red awning to see if they would rectify the situation, they stood with the owners offer of $100 and had the nerve to say “don’t leave a negative review if you want the $100”…. After spending $1300 we don’t need the $100. I will never rent from Anyone doing business with red awning again and I suggest no one else does either. I have been renting homes through Airbnb, VRBO for years and have never experienced anything like this. The lack of respect this company has for people, their money and time is outrageous. Ruined my sons birthday trip. Thanks Red Awning.
1 year ago
Read Reviews has a 1.0 average rating from 14 reviews

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