Based on the marketing, TV appearance, veteran identification, and the Thanksgiving sales items on their web store, I decided to order a number of this year's Christmas presents from Redline Steel. Their website says non-custom items should ship within 1 to 3 weeks... plenty of time for Christmas gifts. Now 3 days before Christmas and 4 status requests without any response, I was forced to purchase alternative gifts. I have done ALL of my Christmas shopping for the past 15 years online... And Redline Steel is the worst experience that I have ever had with an online merchant. Their online catalog items look great, but they are a merchant that all but the most foolish should avoid.