I ordered on Nov. 28, and Dec1. Both items I ordered were well before the Christmas deadline. I was very embarrassed at Christmas when I did not have the gifts I ordered. I finally received my order on January 4. Needless to say I am mad! They had a sale on the products I ordered buy 1 get 1 free. I have sent many emails and haven't gotten a response, I have called, no one answers the phone. I am on a very limited income and asked if they would return purchase price of one item since this was there fault and they did have the buy 1 get 1 offer. I thought this was fair. No response! I will not purchase from this company again unless they give me satisfaction on this order. Colin started out a good business to bad he can't keep up with it!