I placed an order for on December 13, 2020. I never received a tracking number or the package. I contacted customer service via chat on Jamuary 11, 2021,since no one would answer the phone. She gave me a tracking number that stated a shipping label was created on January 9,2021. As of January 25, the package has not shipped. Contacted customer service again and was told the package was shipped amd that the post office is overwhelmed and just does not scan it. So contacted the post office and initiated a search for the package and they assured me the packages get scanned at pickup/dropoff and every stop it makes