Have heard nothing from the company despite attempts to reach out. Did a websearch and not only found this page, but also the BBB and that currently has 1019 complaints against Redline Steel. I have disputed the charge with my bank. I admit I am sorry because I ordered the item as a representation of my last name (it's a flower so it was a pre-made item it appeared so no specializations needed). Why couldn't they just reply back to emails/etc? It would only take a moment. I'm an officer in an organization and even though things pile up, I do answer my email at least once or three if I can times a week so people know I am respecting them.