I am adding to the long line of customers that have placed an order but haven't received it. I am surprised that Redline Steel rating is 3.9, will all the bad reviews you would think it would be less! I ordered my products March 26, 2 were specials. Got a confirmation email right away and they of course took my money right away. Nothing since then and no products in the mail. I tried their support form to check on the status and never got a reply. Phone support says nobody is available and you can't leave a message. Email, text, and chat get no replies either. Very disappointing customer service. Products are great, once you get them.