Thus far...I have not received any responses for over 6 weeks of asking, writing, emailing, calling, Facebook Personal Message, and support form filled out and sent. I ordered special monograms for three different addresses (three different orders) as house warming gifts.......STILL NO REPOSNSE.. I THINK I MAY HAVE TO CANCEL THE ORDERS...AND GET MY MONEY BACK IF I HEAR NOTHING TODAY... JUST POSTED ON FACEBOOK FOR STATUS. What I do receive are numerous office daily in my email to purchase, purchase, purchase...Why, they are so behind in fulfilling their commitments to their customers. this company was recommended by the person who got me my monogram two christmases ago... Very disappointed.