Placed order on 11/21/18, they took my money on 11/22, started getting nervous and tried calling & emailing on 12/14, no response by email and they were not taking phone calls due to the high volume. They posted on Facebook on 12/17 that all orders made by 12/5 would be delivered by Christmas. At 8:30 pm on 12/22 received a generic email stating that my package would not arrive in time for Christmas and suggest I find other backup gifts. This company has many excuses but there is no excuse for their lack of customer service. They even have taken down their public Facebook page. I tried to email them after Christmas for a refund and they still send out a generic email from before Christmas. I have now contacted my CC Company for a refund from the fraud (greed?) this company has played on me.