I too had ordered in plenty of time before Christmas. My order was placed on 11/25 & money taken out the next day. I sent an email on 12/17 asking about my order & I got an auto email back stating that they still showed the order open and an email will be sent for tracking purposes once rec'd. I'm not in a hurry & I didn't need this for Christmas, but we are approaching 2 months. I sent a second email on 1/11 that I'm still just making sure that they still had my order & got another email reply back stating that they are currently receiving a high volume of emails and would reply back within 5 - 7 business days. I never rec'd a coupon off & my email also stated that they do not offer phone service at this time...as it is too much for 4 agents to handle. I want so much to support this company for being Veteran operated, but I am having a hard time with all this....not sure what I am going to do. :(