I placed an order on 11/19/2018 in plenty of time for "guaranteed" Christmas delivery. A couple of weeks before Christmas I still had not heard from the company, so I sent an email requesting a status update on my order. A few days later I received a message assuring me the merchandise would be delivered on time. On Friday, 12/21, I received an apologetic email from the CEO stating that my order would not be processed on time and I should make arrangements for alternate gifts. I'm sure he hit "send" on that message just before walking out the door to spend a lovely holiday with his family, leaving paying customers hanging. I replied to the email asking for my order to be canceled and a refund issued. On January 14, 2019, I received another email from the company giving me the "options." I immediately responded that I only want a refund. They've held my money for 2 months and I have nothing to show for it except the interest that has accumulated on my credit card. I'm quite sure they will not refund that! It remains to be seen if a refund will actually be issued, and if so, WHEN it may happen. Think twice before ordering from this company.