Do NOTTTTTTT order anything custom (if you want to call 5 letters cut out of a small sign “custom”) from this company!!!! Took 3 weeks to make and ship one sign (I get it, times are tough) which ended up getting damaged in transit. Spoke to a rep who kindly informed me that it would be “restored and shipped out immediately.” Here I am thinking they’ll be rushing to fix my damaged order I never received. Well, two whole weeks go by and I receive an email from another rep who wants me to confirm my shipping address because she restored my item! Um excuse me? Why wasn’t my item “restored” in the past two weeks and why do I have to “confirm my shipping address” a SECOND time when it was already confirmed with the first rep two weeks ago and is also clearly on my order? Customer service will NOT pick up the phone nor listen to or return any voice mails...so don’t even bother trying. They are extremely rude and condescending via email, ignore your requests to speak to a supervisor and refuse to even talk to you on the phone! “Veteran owned and operated”....you would think they’d have their customer service together? Couldn’t be the furthest from the truth here unfortunately. Needless to say..EXTREMELY disappointed with Redline and will not be returning.