I have had my new Regency CI2700 for 3 days now. It fails to raise the temp in my 400 sqft living room a single degree. The fan is extremely weak on this unit. It's marketed and sold as being able to heat over 1500 sqft, that is a lie. The dealer and installer said to follow the manual exactly and I have. After calling and having nothing but complaints after the first night of owning it, the dealer sent the regional Regency Reps to my home and they packed it full of kindling, all the way to the ceiling and all the way to the glass and isolated my living room and raised the temp 1 degree in 2hrs during the middle of a 55degree day. They claimed the manual's directions and the log retainers were only for being able to pass EPA testing. This fan blower was over 300$ add on and I get more air output from my floor vents in my home. You cannot feel any airflow 3ft in front of the stove. I was told this was normal airflow for this stove and that we should just be happy with the stove because it looks nice. Beyond the lack of functionality, the door came on it all scratched up and missing coating and will only open about 70 degrees, no where near the 110 degrees as advertised. Very upset to have spent this kind of money on an insert and waited 3months to get it, only to now be taking a loss on having to fight to return it to my dealer. Im so disappointed that I have, after 3 days of owning this stove, just went this morning and bought a Buck Stove Model 91 to put in the Regency CI2700'S place as soon as it cools off. Furthermore, the dealer/installer failed to fill out serial numbers during install so Im stuck waiting until the removal of the unit to be able to obtain the information I would have needed for warranty. A complete waste of 3+ months during winter.