Not too happy with the fireplace. But other than sitting down crying we just tolerate it. Had a house built, contemporary fireplace installed, paid a lot. Later found out, supposedly, it was a cheap fireplace and not heat sufficient for our size room plus other issues. Different store suggested this fireplace, so we paid once again 3 years later for a new fireplace install which meant tearing down a new 3 year old wall. Fireplace has great heat output. (unlike previous) Remote was interesting trying to figure out because no one tells you how. Regency has no one to help, online says contact installer, and there are no youtube videos. Finally figured it out. Down to the fireplace, my white wall is dark about 10 inches up, cracking, chipping and peeling. In the spring the glass surround frame is beyond a nightmare to hang. There are all kinds of things the brackets can catch onto leaving it higher on one side or tighter on one side (see photo), difficult getting it even. It's heavy so it isn't easy for one person to be wiggling it around trying to catch the bracket. (Don't dare damage it for what it cost!!) One good thing, it hides the peeling paint better than the black metal winter bracket. I'm now ordering black tile for my all white wall in order to hide black soot marks. ...After I have the wall repaired because of the damage. Last, the stones are lovely but not one fireplace store likes removing them in order to clean. You need to stay by their side and watch to be sure everything gets cleaned and checked. All these things to take into consideration buying this and any modern fireplace. If the glass bracket didn't have so many things to catch onto it would be great, even at the cost because it is lovely. If there were instructions on the remote, it would be great. If my wall didn't turn dark, it would be great. The heat output is great. For now, would I recommend it? Based on issues and lack of help from Regency, no.