We purchased a Regency fireplace model L965E in 2013 and every year since then we have had to call for service on the unit 2 to 3 times per year. Given this is the only source of heat for our home the constant failure of this fireplace presents significant risk to our wellbeing. Today, May 12, after returning from a trip out of town I realized that the fireplace was once again not firing up. This will be the second service call we will need to make this year. Not only is it frustrating but it is also expensive to have a service company, who must travel from another town to service this unit. Don't purchase Regency. It's not a quality product!