The quality and the attention to detail association with our recent Regency Fireplace Insert reflects the corporate culture with exists in this proudly Canadian company. Their culture shows that customer satisfaction is their goal and that only comes with instilling “ continuous improvement “ into the entire buying/ installation and maintenance process with each and everyone of their products. They want you to be entirely delighted with their products and service so you will recommend them to your friend and neighbours. This is why I will buy another stove from them to replace my existing wood burning stove in my basement next winter. I recommend them completely - Jim