The customer service at Regency is worse than non-existent, they’re downright insulting. I purchased a gas fireplace and had it installed by their recommended contractors. It works fine if you don’t care about aesthetics - in which case you probably wouldn’t be spending on regency prices. I’ve had nothing but problems, and if you’re going to have such imperfect products you’d think you’d at least have a good customer service team. I’ll never buy regency again.
3 years ago
Regency Fireplace has a
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