I'm sure I would love it if I could get a flame. Unfortunately, Regency's customer service is terrible at best, when not downright insulting, as others have already mentioned. I bought the unit from one of their recommended retailers in the US, had it installed by their recommended contractors, and the flame is pathetic. A warm glow is the best I can get. As everyone else with an issue has discovered, Regency doesn't repair its mistakes. Save your money and buy a better cheaper unit elsewhere. Or at least use it to support a better business.
3 years ago
Regency Fireplace has a
4.0
average rating
from
579
reviews
Related Photos & Videos
