Have had unit for 3 years. From the get-go have had problems with ignition. Local dealership no help , charged me $500 just to clean it (no repairs) fire will not stay on, have to “reset” 2-4x each time I want to use, and going straight to Regency did no good-they simply told me to contact local dealer. I live in El Paso, Texas so maybe want to use 6-8 weeks out of the year. It’s a beautiful 3 sided unit but I get aggravated with almost every use. There is no customer service.
3 years ago
Regency Fireplace has a
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